Everyday spending with a big impact.

Please call us right away so that we can cancel your card and send you a new one.

Report a lost or stolen card:

Metro Vancouver: 604-708-7810
Toll-free: 1-888-990-9691
International toll-free number (outside of Canada and the US): IAC-800-500-0707-0
(IAC = International Access Code, varies by country)

If you’re the Primary Cardholder or an Account Administrator, there are two ways you can change your PIN:

• Online at Manage my Visa card, or
• Call us 24/7 at 604-877-4999 or 1-800-611-8472 (toll-free)

If you’re an Authorized User, you will need to call to change your PIN. You won’t be able to do it online.

How to change your PIN online (for Primary Users and Account Administrators)

1. Log into the Manage my Visa card portal.
2. Select “change PIN” from the “I want to…” menu.
3. Enter your new PIN. Confirm your PIN and select “Submit” to update your PIN.
4. You should get an email notification that your password has been updated.

How to change your PIN by phone (for Primary Users, Account Administrators and Authorized Users)

1. Call us at 604-877-4999 or 1-800-611-8472 (toll-free) and follow the prompts to change your PIN.
2. Enter your 16-digit account number, as well as and the date of birth and phone number associated with the account to verify your identity.
3. Enter in the PIN currently associated with your card.

You may also want to know…

• Who are Primary Cardholders and Authorized Users? (for personal use cards)
• Who are Account Administrators and Authorized users? (for business use cards)

If you’ve forgotten your PIN, you’ll need to request a new one. Call Card Services, available 24/7, at 604-877-4999 or 1-800-611-8472 (toll-free). We’ll mail you a new PIN, which should arrive within 5 to 7 business days.

Before you increase your credit limit, check to see if you have the appropriate account access and responsibility to make the request:

Personal cards:

Only Primary Cardholders can request credit limit increases for these cards:

• enviro Visa Classic
• enviro Visa Gold
• enviro Infinite Visa
• enviro Infinite Privilege Visa

Business cards:

Both the Authorized Signatory and the Guarantor must authorize and sign for a credit increase if you have one of these business cards:

• enviro Visa Business
• enviro ExpenseGold Visa
• enviro Visa Infinite Business

Changes to business cards require an appointment.

To increase your credit limit or make an appointment, call us at 604-877-4999 or 1-800-611-8472 (toll-free). We’re available 24 hours a day, 7 days a week.

You can order supplementary cards (aka an additional cards) for Authorized Users, such as friends or family members. Each supplementary card will have the Authorized User’s name on it and their own unique credit card number.

Supplementary cards are part of the Primary Cardholder’s Visa account and the transactions will appear on their statement. Vancity will only take instructions about enviro Visa accounts from the Primary Cardholder.

Authorized Users will be able to tell us if their card has been lost, stolen or used without their authority. They can also view their transactions in online banking. If they’re Vancity members with Personal banking, they can also view transactions in the mobile app.

It’s important to note that Authorized Users don’t build credit history by using their card.

You can find more information about supplementary cards, including how many you can add and any fees that may apply, by visiting the page for your specific credit card.

For more information or to order supplementary cards for your account:

• Call us 24/7 at 604-877-4999 or 1-800-611-8472 (toll-free)
• Visit your nearest community branch

To switch to a different card, call Card Services at 604-877-4999 or 1-800-611-8472 (toll-free) or visit your nearest community branch.

No, we have fraud detection systems in place to protect your accounts from suspicious or unauthorized transactions.

We recommend making sure your contact information is up to date in online banking or Manage my Visa card in case we need to reach you at home or while travelling.