Online banking

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Issues and bugs related to the new banking system

We created a page on Vancity Support to provide answers to a number of questions that you raised at the AGM. We’ll provide a regular update on the status of these issues so please check back for more information. Thanks again for your patience.

New log in

Step 1:
Enter the last 10 digits on your MEMBER CARD® debit card

Step 2:
Enter your PAC # (Personal Access Code) password

Tackling debt

Follow the 5 steps to lower your debt the right way.

Find Branch/ATM

Enter street or intersection, city or postal code.


Find ATMs, branch locations, and other branch information including opening hours and transit numbers.

Vancity is helping to build healthy communities that are characterized by social justice and financial inclusion.

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Refunds for Pemberton Festival ticketholders

If you purchased tickets to the Pemberton Music Festival using your Vancity or Citizenbank Visa, we'll give you a refund. Contact our VISA 24-hour cardholder care department to dispute the charges after they've been posted: 604.877.4999.

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