Online banking

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Issues and bugs related to the new banking system

We created a page on Vancity Support to provide answers to a number of questions that you raised at the AGM. We’ll provide a regular update on the status of these issues so please check back for more information. Thanks again for your patience.

New log in

Step 1:
Enter the last 10 digits on your MEMBER CARD® debit card

Step 2:
Enter your PAC # (Personal Access Code) password

Tackling debt

Follow the 5 steps to lower your debt the right way.

Find Branch/ATM

Enter street or intersection, city or postal code.

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Find ATMs, branch locations, and other branch information including opening hours and transit numbers.

Vancity is helping to build healthy communities that are characterized by social justice and financial inclusion.

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Refunds for Pemberton Festival ticketholders

If you purchased tickets to the Pemberton Music Festival using your Vancity or Citizenbank Visa, we'll give you a refund. Contact our VISA 24-hour cardholder care department to dispute the charges after they've been posted: 604.877.4999.

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