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On the line and online, we're here for you.

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Lost or stolen card


Toll-free: +1-888-826-2489
Vancouver: 604-877-7005
International: +IAC-800-826-2489-0
(IAC varies by country)

Credit card

Toll-free: +1-888-990-9691
International: +IAC-800-500-0707-0

Call us

Member Services Centre

Monday - Saturday: 8 am to 8 pm
Sunday: 10 am to 5:30 pm
Open regular hours on holidays.

Vancouver: 604-877-7000
Victoria: 250-519-7000
Toll-free: +1-888-826-2489

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Have a question?

What’s my branch/transit #, financial institution # or account #?
How do I set up an automatic bill payment?
What are the Interac e-Transfer sending and receiving limits?
How do I recover my PAC # / password?

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For issues specifically related to your account or online banking, log in and send us a secure message.

Email us

Contact our Member Services Center at for general inquiries, complaints or feedback.

Mail us

PO Box 2120
Station Terminal
Vancouver, BC V6B 5R8

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