Branch hours notice
To accommodate staff training, some branches will close for one day between September 10 to October 9, 2024 on Tuesday, Wednesday and Thursdays. View schedules
MEMBER CARD
Toll-free: +1-888-826-2489
Vancouver: 604-877-7005
International: +IAC-800-826-2489-0
(IAC varies by country)
Credit card
Toll-free: +1-888-990-9691
International: +IAC-800-500-0707-0
Member Services Centre
Monday - Saturday: 8 am to 8 pm
Sunday: 10 am to 5:30 pm
Open regular hours on holidays.
Vancouver: 604-877-7000
Victoria: 250-519-7000
Toll-free: +1-888-826-2489
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Contact our Member Services Center at feedback@vancity.com for general inquiries, complaints or feedback.
PO Box 2120
Station Terminal
Vancouver, BC V6B 5R8
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Procedure and contact information