Contact us

On the line and online, we're here for you.

Branch hours notice

To accommodate staff training, some branches will close for one day between September 10 to October 9, 2024 on Tuesday, Wednesday and Thursdays. View schedules

How can we help?

Lost or stolen card


MEMBER CARD

Toll-free: +1-888-826-2489
Vancouver: 604-877-7005
International: +IAC-800-826-2489-0
(IAC varies by country)


Credit card

Toll-free: +1-888-990-9691
International: +IAC-800-500-0707-0

Call us


Member Services Centre

Monday - Saturday: 8 am to 8 pm
Sunday: 10 am to 5:30 pm
Open regular hours on holidays.

Vancouver: 604-877-7000
Victoria: 250-519-7000
Toll-free: +1-888-826-2489

See more numbers

Get tailored advice


Connect with our pros from the comfort of your home or at one of our 50+ branches.

Book an appointment Find a branch or ATM

Have a question?

What’s my branch/transit #, financial institution # or account #?
How do I set up an automatic bill payment?
What are the Interac e-Transfer sending and receiving limits?
How do I recover my PAC # / password?

Visit our Learning Hub

More ways to reach us.

Send a secure message

For issues specifically related to your account or online banking, log in and send us a secure message.

Email us

Contact our Member Services Center at feedback@vancity.com for general inquiries, complaints or feedback.

Mail us

PO Box 2120
Station Terminal
Vancouver, BC V6B 5R8

Compliments and complaints.

Whether you have words of praise, encouragement or suggestions on how we can improve, we'd like to hear from you.

Procedure and contact information