Whether you prefer phone, in-person or online assistance, we’re always here to help. Find the contact information you need to get financial advice, receive technical support, report a lost or stolen card, locate branches and ATMs, or access general assistance. For quick answers to common questions, you can also browse our FAQs.
Our general mailing address is:
PO Box 2120
Vancouver BC V6B 5R8
Report a lost or stolen card
Contact us immediately if you suspect your enviro™ Visa* or Vancity member card has been stolen or your information has been compromised.
For a Visa card, call: 1.888.990.9691
For a Vancity member card, call: 604.877.7000 or 1.888.Vancity
What happens when my account is overdrawn? Why can’t I log in to online banking? How do I find my transit number?
You’ll find answers to these and many other questions quickly by searching our frequently asked questions.
™ enviro, and Vancity are trademarks of Vancouver Savings Credit Union.
*Visa Int./Vancity, Licensed User.