Contact us

Contact us

Whether you prefer phone, in-person or online assistance, we’re always here to help. Find the contact information you need to get financial advice, receive technical support, report a lost or stolen card, locate branches and ATMs, or access general assistance. For quick answers to common questions, you can also browse our FAQs.

By phone

Metro Vancouver 604.877.7000
Greater Victoria 250.519.7000
Toll-free 1.888.826.2489
TDD 604.871.5408
International: IAC-800-826-2489-0
(IAC = International Access Code, varies by country)

Our Member Services Centre is staffed by member service specialists ready to serve you 7 days a week. Monday to Saturday 8 am to 8 pm; Sunday 10 am to 5:30 pm.

In person

With 50+ branches and nearly 300 ATMs, friendly service and access to your cash is never far away. Use our interactive map to find a branch or ATM near you.

Prefer to book online? Try our new online appointment booking system.

Online Messaging

If you're a Vancity member, you can send us a secure message by logging into your personal finances. As a non-member, you can get in touch using our online feedback form.

By mail

Our general mailing address is:

PO Box 2120
Station Terminal
Vancouver BC V6B 5R8

Report a lost or stolen card

Contact us immediately if you suspect your enviro™ Visa* or Vancity member card has been stolen or your information has been compromised.

For a Visa card, call: 1.888.990.9691
For a Vancity member card, call: 604.877.7005 or 1.888.826.2489

Travelling overseas? Access our International toll-free number here.

Vancity Support

If you have questions or need help, check out our support site.

Compliments and complaints

Whether you have words of praise, encouragement or suggestions on how we can improve, we'd like to hear from you.

™ enviro, Vancity enviroFund, Vancity Rewards and Make Good Money are trademarks of Vancouver City Savings Credit Union.
*Trademark of Visa Int., used under license.