Whether you prefer phone, in-person or online assistance, we’re always here to help. Find the contact information you need to get financial advice, receive technical support, report a lost or stolen card, locate branches and ATMs, or access general assistance. For quick answers to common questions, you can also browse our FAQs.
With 59 branches and nearly 300 ATMs, friendly service and access to your cash is never far away. Use our interactive map to find a branch or ATM near you.
Our general mailing address is:
PO Box 2120
Vancouver BC V6B 5R8
Report a lost or stolen card
Contact us immediately if you suspect your enviro™ Visa* or Vancity member card has been stolen or your information has been compromised.
Travelling overseas? Access our International toll-free number here.
What happens when my account is overdrawn? Why can’t I log in to online banking? How do I find my transit number?
You’ll find answers to these and many other questions quickly by searching our frequently asked questions.
Whether you have words of praise, encouragement or suggestions on how we can improve, we'd like to hear from you.
™ enviro, and Vancity are trademarks of Vancouver City Savings Credit Union.
*Visa Int./Vancity, Licensed User.