Contact us

Contact us

Whether you prefer phone, in-person or online assistance, we’re always here to help. Find the contact information you need to get financial advice, receive technical support, report a lost or stolen card, locate branches and ATMs, or access general assistance. For quick answers to common questions, you can also browse our FAQs.

Contact our Member Services Centre to receive assistance with your daily banking or to be connected to any branch by calling 604.877.7000 within Metro Vancouver, 250.519.7000 in Victoria, or toll free
(within Canada and the U.S.) at

With 59 branches and nearly 300 ATMs, friendly service and access to your cash is never far away. Use our interactive map to find a branch or ATM near you.


If you're a Vancity member, you can send us a secure message by logging into online banking. As a non-member, you can get in touch using our online feedback form.

By mail

Our general mailing address is:

PO Box 2120
Station Terminal
Vancouver BC V6B 5R8

Report a lost or stolen card

Contact us immediately if you suspect your enviro™ Visa* or Vancity member card has been stolen or your information has been compromised.

For a Visa card, call: 1.888.990.9691
For a Vancity member card, call: 604.877.7005 or 1.888.826.2489

Travelling overseas? Access our International toll-free number here.

Get technical support

If you're experiencing technical difficulties with our website, including being unable to access your online account, please contact our technical support team using the online form.

Find answers

What happens when my account is overdrawn? Why can’t I log in to online banking? How do I find my transit number?
You’ll find answers to these and many other questions quickly by searching our frequently asked questions.

Compliments and complaints

Whether you have words of praise, encouragement or suggestions on how we can improve, we'd like to hear from you.

™ enviro, enviroFund, Make Good Money, and Vancity are trademarks of Vancouver City Savings Credit Union.
*Trademark of Visa Int., used under license.