Need help? We’re just a phone call away.
General inquiries.
Our Member Services Centre is staffed by specialists ready to serve you 7 days a week.
- Monday to Saturday, 8 am to 8 pm
- Sunday, 10 am to 5:30 pm
Metro Vancouver
604-877-7000
Greater Victoria
250-519-7000
Toll free
1-888-826-2489 (1-888-Vancity)
International
IAC-800-826-2489-0
(IAC = International Access Code, varies by country)
Telephone banking.
Automated banking
604-877-7001
Toll free within Canada or the US
1-888-332-3315
French
604-648-5186
Lost or stolen cards.
Lost or stolen MEMBER CARDS®
604-877-7005
Lost or stolen Visa cards, toll free within Canada or the US
1-888-990-9691
Visa credit card centre.
Toll free within Canada or the U.S.
604-877-4999
International toll free number (outside of Canada and the US)
IAC-800-500-0707-0
Blocked online purchase authentication
604-676-8434
Visa pre-approved credit limit increase phone numbers:
Retail cards
604-676-8428
Business cards
604-676-8431
Fraud alert and blocked card priority line
1-833-470-5355
Investments.
Annuity or RRIF information
604-877-7000
Mutual fund information
604-829-5560
Estates and trust
604-877-7617
Find an investment specialist
View directory
Vancity subsidiaries.
Vancity Community Investment Bank (VCIB)
604-708-7800
VCIB, toll free within Canada or the US
1-888-708-7800
Qtrade Direct Investing, toll free within Canada or the US
700 – 1111 West Georgia St
Vancouver, BC
V6E 4T6
Toll free: 1-877-787-2330
Local: 604-605-4199
Aviso Wealth Inc.
700 – 1111 West Georgia St
Vancouver, BC
V6E 4T6
Vancity Community Foundation
604-877-7647
Vancity Life Insurance Services Ltd.
604-707-4296
Vancity Investment Management Ltd.
604-871-5355
Compliments & complaints.
Whether you have words of praise, encouragement or suggestions on how we can improve, we’d like to hear from you.