Manage your card

Manage your card


Get the most out of your enviro™ Visa* card experience

Help me with...

eStatements

Go paperless with online statements. Reduce waste and clutter when you opt out of paper statements.

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Automatic and recurring payments

Never worry about additional interest due to late or missed bill payments.

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Easy ways to pay

Apple Pay

An easy and a safe way to pay. Just tap your iPhone at checkout1.

Tap to pay

Conveniently pay with your enviro Visa credit card with one tap.

Visa Checkout*

Visa Checkout makes paying online even faster with just one simple login.

Optional protection

Balance protection insurance

Balance protection insurance2 helps protect your finances when the unexpected happens.

Travel Insurance

Before your next trip out of the province or country, protect yourself from unexpected emergencies with TuGo™ Travel Insurance3.

Enhanced security service

Get extra protection to help you detect fraud, monitor your credit and keep private information more secure.

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Frequently asked questions

What if I've forgotten my PIN #?

Online

If you’re changing your PIN # using Manage my Visa card, you don’t need to know your current PIN #.

This feature is only available to Primary Cardholders and Account Administrators.

By phone

If you’ve forgotten your PIN #, you’ll need to request a new one by calling Card Services at 604-877-4999 or toll-free 1-800-611-8472. We're available 24 hours a day, 7 days a week.

Once the request is completed, your new PIN # will be mailed to you within 5-7 business days.

How do I reset my enviro Visa PIN #?

Primary Users and Account Administrators:

Online:

  1. Log into Manage my Visa card
  2. Navigate to Account services in the top menu
  3. Under Request type, select Change your PIN #
  4. Enter your birthdate and click Submit
  5. Enter your new PIN # twice to and click Submit
  6. You can now start using your new PIN # for your enviro Visa transactions

Primary Users, Account Administrators, Authorized Users:

By phone:

  1. Call us at 604-877-4999 or toll-free 1-800-611-8472 and follow the prompts to change your PIN #
  2. You’ll need to verify yourself by entering your 16 digit account number and the date of birth and phone number associated with the account.
  3. You’ll be required to enter in the PIN # currently associated with your card.
  4. If you’ve forgotten your PIN #, you’ll need to call Card Services, available 24/7, at 604-877-4999 or toll-free 1-800-611-8472 Let us know that you’re requesting a new PIN #. Once the request is completed, your new PIN # will be mailed to you and will arrive in 5-7 business days.

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How do I increase the credit limit on my enviro Visa card?

For enviro Classic Visa and enviro Gold Visa cards, only Primary Cardholders can request credit limit increases.

If you have an enviro ExpenseGold Visa card (for business use), both the Authorized Signatory and the Guarantor must authorize and sign for the increase. Please call 604-877-7000 or toll-free 1-800-611-8472 to make an appointment.

Online

  1. Log into Manage my Visa card
  2. Navigate to Account services in the top menu
  3. Under Request type, select Send a secure message
  4. In the Subject drop-down menu, select Credit limit increase
  5. In the text box, provide the following information:
    • Current employer’s name
    • Length of time with employer (years and months)
    • Gross annual income
    • Sources of other income
    • Requested credit limit
  6. Click Continue
  7. Review your message before you click Submit

You’ll get confirmation of your request along with a reference number. This information will also be sent to the email we have on file for you. To see the status of your request, go back to Account services under Request history.

Phone

Call us at 604-877-4999 or toll-free 1-800-611-8472 to increase your credit limit. We’re available 24 hours a day, 7 days a week.

How do I add an Authorized User to my Visa account?

Authorized Users have a credit card with their name on it and their own unique credit card number. The cards we issue to Authorized Users are sometimes called ‘supplementary cards’ or ‘additional cards’. With our enviro Visa cards, you can have up to four Authorized Users with no additional yearly fee.

These cards are part of the Primary Cardholder’s Visa account and their transactions will appear on your statement. Vancity will only take instructions about enviro Visa accounts from the Primary Cardholder.

Authorized Users will be able to tell us if their card has been lost, stolen or used without their authority. They can also view their transactions in online banking, in the mobile app (if they’re Vancity members with Personal banking) or at Manage my Visa card (but they won't receive statements).

Tip: Authorized Users don’t build credit history by using their card. Visit your nearest community branch or call us for more information.

How to add an authorized user to your account

  1. Go to Manage my Visa card
  2. Navigate to Account services in the top menu
  3. Under Request type, select Add an Authorized User
  4. You’ll be asked to provide some basic information about the authorized user, such as their name, date of birth, phone number, address, their relationship to you and how you’d like their name to appear on their card.
  5. Click Submit
  6. You'll have a chance to review what you've entered, then click Submit

You’ll get confirmation of your request along with a reference number. This information will also be sent to the email listed on your Manage my Visa card profile.

Want some help adding an authorized user to your account?

  • Call us at 604-877-4999 or toll-free 1-800-611-8472. We’re available 24 hours a day, 7 days a week.
  • Visit your nearest community branch

Do I need to inform Vancity when I'm travelling?

No, we have fraud detection systems in place to protect your accounts from suspicious or unauthorized transactions.

We recommend making sure your contact information is up to date in online banking or Manage my Visa card in case we need to reach you at home or while travelling.

My card’s lost, stolen or compromised. What should I do?

Please call us right away so that we can cancel your card and send you a new one.

Report a lost or stolen card:
Metro Vancouver: 604-708-7810
Toll-free: 1-888-990-9691.

International toll-free number (outside of Canada and the U.S.):
IAC-800-500-0707-0
(IAC = International Access Code, varies by country).

 

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Are you prepared for your travels?

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