Manage your card
Manage your card
Get the most out of your enviro™ Visa* card experience

Help me with...

Easy ways to pay
Optional protection
Balance protection insurance
Balance protection insurance2 helps protect your finances when the unexpected happens.
Travel Insurance
Before your next trip out of the province or country, protect yourself from unexpected emergencies with TuGo™ Travel Insurance3.
Enhanced security service
Get extra protection to help you detect fraud, monitor your credit and keep private information more secure.
Frequently asked questions
What if I need to update my PIN #?
If you’re the Primary Cardholder or an Account Administrator, you can change your PIN online through Manage my Visa card or over the phone.
Authorized Users will need to call 604-877-4999 or toll-free 1-800-611-8472. We're available 24 hours a day, 7 days a week.
To change your PIN # online:
- Log into Manage my Visa card
- Select “change PIN” from the drop down “I want to…” menu
- Enter your new PIN, confirm your PIN and select ‘Submit’ to update your PIN #
- Receive an e-mail notification that your password has been updated
Primary Users, Account Administrators, Authorized Users:
By phone:
- Call us at 604-877-4999 or toll-free 1-800-611-8472 and follow the prompts to change your PIN #
- You’ll need to verify yourself by entering your 16 digit account number and the date of birth and phone number associated with the account.
- You’ll be required to enter in the PIN # currently associated with your card.
- If you’ve forgotten your PIN #, you’ll need to call Card Services, available 24/7, at 604-877-4999 or toll-free 1-800-611-8472 Let us know that you’re requesting a new PIN #. Once the request is completed, your new PIN # will be mailed to you and will arrive in 5-7 business days.
Learn more
- Who are Primary Cardholders and Authorized Users?
- Who are Account Administrators and Authorized users? (for enviro ExpenseGold Visa accounts)
How do I increase the credit limit on my enviro Visa card?
For enviro Classic Visa, enviro Gold Visa, enviro Infinite Visa and enviro Infinite Privilege Visa cards, only Primary Cardholders can request credit limit increases.
If you have an enviro ExpenseGold Visa card (for business use), both the Authorized Signatory and the Guarantor must authorize and sign for the increase. Please call 604-877-7000 or toll-free 1-800-611-8472 to make an appointment.
Phone
Call us at 604-877-4999 or toll-free 1-800-611-8472 to increase your credit limit. We’re available 24 hours a day, 7 days a week.
How do I add an Authorized User to my Visa account?
Authorized Users have a credit card with their name on it and their own unique credit card number. The cards we issue to Authorized Users are sometimes called ‘supplementary cards’ or ‘additional cards’.
These cards are part of the Primary Cardholder’s Visa account and their transactions will appear on your statement. Vancity will only take instructions about enviro Visa accounts from the Primary Cardholder.
Authorized Users will be able to tell us if their card has been lost, stolen or used without their authority. They can also view their transactions in online banking, in the mobile app (if they’re Vancity members with Personal banking).
To learn how many Authorized Users you can add to your account (and any fees, if applicable), please find your card on our credit cards page and select ‘Learn more’.
Tip: Authorized Users don’t build credit history by using their card. Visit your nearest community branch or call us for more information.
How to add an authorized user to your account
- Call us at 604-877-4999 or toll-free 1-800-611-8472. We’re available 24 hours a day, 7 days a week.
- Visit your nearest community branch
Do I need to inform Vancity when I'm travelling?
No, we have fraud detection systems in place to protect your accounts from suspicious or unauthorized transactions.
We recommend making sure your contact information is up to date in online banking or Manage my Visa card in case we need to reach you at home or while travelling.
My card’s lost, stolen or compromised. What should I do?
Please call us right away so that we can cancel your card and send you a new one.
Report a lost or stolen card:
Metro Vancouver: 604-708-7810
Toll-free: 1-888-990-9691.
International toll-free number (outside of Canada and the U.S.):
IAC-800-500-0707-0
(IAC = International Access Code, varies by country).

Things you should know
Are you prepared for your travels?
Travelling can be expensive. Arm yourself with these financial tips to ease the burden on your wallet.
Ways to manage your credit
Be more confident in your payment and purchasing decisions. Here's an easy way to understand fees, interest rates and how to avoid them.
How interest works
Find out how interest is calculated when it comes to your credit card.
5 steps toward credit card happiness
Get more credit card savvy. Here are five simple steps to improve your financial habits.
Move your balance. Pay less interest
Some cards have annual interest rates as high as 29.9%. Learn how moving your balance can lead to big savings.
1 Apple Pay works with iPhone 6 and later in stores, apps and websites in Safari; with Apple Watch in stores and apps (requires iPhone 6 or later); with iPad Pro, iPad (5th generation), iPad Air 2 and iPad mini 3 and later in apps and websites in Safari; and with Mac (2012 or later) in Safari with an Apple Pay–enabled iPhone or Apple Watch. For a list of compatible Apple Pay devices, see support.apple.com/km207105.
2 Credit Card Balance Protection Creditor's Group Insurance is underwritten by CUMIS® Life Insurance Company. CUMIS® is a trademark of CUMIS Insurance Society, Inc. and is used under license.
3 The language in this website may not be the same as the actual policy wording which will prevail in all instances and is available upon request. Certain exclusions, limitations and conditions may apply. TuGo is a registered trademark of and is administered by North American Air Travel Insurance Agents Ltd. d.b.a. TuGo, a licensed insurance broker in British Columbia, Alberta, Saskatchewan, Manitoba and Ontario, represented by licensed insurance agents Kathleen S. Starko and Bradley G. Dance in New Brunswick, Nova Scotia and P.E.I. 11th Floor - 6081 No. 3 Road, Richmond, BC Canada V6Y 2B2. Insurance is underwritten by Industrial Alliance Insurance and Financial Services Inc., Industrial Alliance Pacific General Insurance Corporation and certain Lloyd's Underwriters, severally and not jointly.
* Trademark of Visa Int., used under license.