Manage your card

If you’re the Primary Cardholder or an Account Administrator, you can change your PIN online through Manage my Visa card or over the phone.

Authorized Users will need to call 604-877-4999 or toll-free 1-800-611-8472. We're available 24 hours a day, 7 days a week.

To change your PIN # online:

1. Log into Manage my Visa card
2. Select “change PIN” from the drop down “I want to…” menu
3. Enter your new PIN, confirm your PIN and select ‘Submit’ to update your PIN #
4. Receive an e-mail notification that your password has been updated

Primary Users, Account Administrators, Authorized Users:

By phone:

1. Call us at 604-877-4999 or toll-free 1-800-611-8472 and follow the prompts to change your PIN #
2. You’ll need to verify yourself by entering your 16 digit account number and the date of birth and phone number associated with the account.
3. You’ll be required to enter in the PIN # currently associated with your card.
4. If you’ve forgotten your PIN #, you’ll need to call Card Services, available 24/7, at 604-877-4999 or toll-free 1-800-611-8472 Let us know that you’re requesting a new PIN #. Once the request is completed, your new PIN # will be mailed to you and will arrive in 5-7 business days.

Learn more

1. Who are Primary Cardholders and Authorized Users? (for personal use cards)
2. Who are Account Administrators and Authorized users? (for business use cards)

For enviro Classic Visa, enviro Gold Visa, enviro Infinite Visa and enviro Infinite Privilege Visa cards, only Primary Cardholders can request credit limit increases.

If you have an enviro Visa Business, enviro ExpenseGold Visa and enviro Visa Infinite Business cards (for business use), both the Authorized Signatory and the Guarantor must authorize and sign for the increase. Please call 604-877-7000 or toll-free 1-800-611-8472 to make an appointment.

Phone

Call us at 604-877-4999 or toll-free 1-800-611-8472 to increase your credit limit. We’re available 24 hours a day, 7 days a week.

Authorized Users have a credit card with their name on it and their own unique credit card number. The cards we issue to Authorized Users are sometimes called ‘supplementary cards’ or ‘additional cards’.

These cards are part of the Primary Cardholder’s Visa account and their transactions will appear on your statement. Vancity will only take instructions about enviro Visa accounts from the Primary Cardholder.

Authorized Users will be able to tell us if their card has been lost, stolen or used without their authority. They can also view their transactions in online banking, in the mobile app (if they’re Vancity members with Personal banking).

To learn how many Authorized Users you can add to your account (and any fees, if applicable), please find your card on our credit cards page and select ‘Learn more’.

Tip: Authorized Users don’t build credit history by using their card. Visit your nearest community branch or call us for more information.

How to add an authorized user to your account

• Call us at 604-877-4999 or toll-free 1-800-611-8472. We’re available 24 hours a day, 7 days a week.
• Visit your nearest community branch

No, we have fraud detection systems in place to protect your accounts from suspicious or unauthorized transactions.

We recommend making sure your contact information is up to date in online banking or Manage my Visa card in case we need to reach you at home or while travelling.

Please call us right away so that we can cancel your card and send you a new one.

Report a lost or stolen card:
Metro Vancouver: 604-708-7810
Toll-free: 1-888-990-9691.

International toll-free number (outside of Canada and the U.S.):
IAC-800-500-0707-0
(IAC = International Access Code, varies by country).