Manage your card

Online

If you’re changing your PIN # using Manage my Visa card, you don’t need to know your current PIN #.

This feature is only available to Primary Cardholders and Account Administrators.

By phone

If you’ve forgotten your PIN #, you’ll need to request a new one by calling Card Services at 604-877-4999 or toll-free 1-800-611-8472. We're available 24 hours a day, 7 days a week.

Once the request is completed, your new PIN # will be mailed to you within 5-7 business days.

Primary Users and Account Administrators:

Online:

1. Log into Manage my Visa card
2. Navigate to Account services in the top menu
3. Under Request type, select Change your PIN #
4. Enter your birthdate and click Submit
5. Enter your new PIN # twice to and click Submit
6. You can now start using your new PIN # for your enviro Visa transactions

Primary Users, Account Administrators, Authorized Users:

By phone:

1. Call us at 604-877-4999 or toll-free 1-800-611-8472 and follow the prompts to change your PIN #
2. You’ll need to verify yourself by entering your 16 digit account number and the date of birth and phone number associated with the account.
3. You’ll be required to enter in the PIN # currently associated with your card.
4. If you’ve forgotten your PIN #, you’ll need to call Card Services, available 24/7, at 604-877-4999 or toll-free 1-800-611-8472 Let us know that you’re requesting a new PIN #. Once the request is completed, your new PIN # will be mailed to you and will arrive in 5-7 business days.

Learn more

• Who are Primary Cardholders and Authorized Users?
• Who are Account Administrators and Authorized users? (for enviro ExpenseGold Visa accounts)

For enviro Classic Visa and enviro Gold Visa cards, only Primary Cardholders can request credit limit increases.

If you have an enviro ExpenseGold Visa card (for business use), both the Authorized Signatory and the Guarantor must authorize and sign for the increase. Please call 604-877-7000 or toll-free 1-800-611-8472 to make an appointment.

Online

1. Log into Manage my Visa card
2. Navigate to Account services in the top menu
3. Under Request type, select Send a secure message
4. In the Subject drop-down menu, select Credit limit increase
5. In the text box, provide the following information:
   • Current employer’s name
   • Length of time with employer (years and months)
   • Gross annual income
   • Sources of other income
   • Requested credit limit
   
6. Click Continue
7. Review your message before you click Submit

You’ll get confirmation of your request along with a reference number. This information will also be sent to the email we have on file for you. To see the status of your request, go back to Account services under Request history.

Phone

Call us at 604-877-4999 or toll-free 1-800-611-8472 to increase your credit limit. We’re available 24 hours a day, 7 days a week.

Authorized Users have a credit card with their name on it and their own unique credit card number. The cards we issue to Authorized Users are sometimes called ‘supplementary cards’ or ‘additional cards’. With our enviro Visa cards, you can have up to four Authorized Users with no additional yearly fee.

These cards are part of the Primary Cardholder’s Visa account and their transactions will appear on your statement. Vancity will only take instructions about enviro Visa accounts from the Primary Cardholder.

Authorized Users will be able to tell us if their card has been lost, stolen or used without their authority. They can also view their transactions in online banking, in the mobile app (if they’re Vancity members with Personal banking) or at Manage my Visa card (but they won't receive statements).

Tip: Authorized Users don’t build credit history by using their card. Visit your nearest community branch or call us for more information.

How to add an authorized user to your account

1. Go to Manage my Visa card
2. Navigate to Account services in the top menu
3. Under Request type, select Add an Authorized User
4. You’ll be asked to provide some basic information about the authorized user, such as their name, date of birth, phone number, address, their relationship to you and how you’d like their name to appear on their card.
5. Click Submit
6. You'll have a chance to review what you've entered, then click Submit

You’ll get confirmation of your request along with a reference number. This information will also be sent to the email listed on your Manage my Visa card profile.

Want some help adding an authorized user to your account?

• Call us at 604-877-4999 or toll-free 1-800-611-8472. We’re available 24 hours a day, 7 days a week.
• Visit your nearest community branch

No, we have fraud detection systems in place to protect your accounts from suspicious or unauthorized transactions.

We recommend making sure your contact information is up to date in online banking or Manage my Visa card in case we need to reach you at home or while travelling.

Please call us right away so that we can cancel your card and send you a new one.

Report a lost or stolen card:
Metro Vancouver: 604-708-7810
Toll-free: 1-888-990-9691.

International toll-free number (outside of Canada and the U.S.):
IAC-800-500-0707-0
(IAC = International Access Code, varies by country).