INTERAC® e-Transfer

Changes to fees

Interac e-Transfer fees have been reduced to 90 cents from $1.50. At Vancity, we are always looking at ways to further support our members.

Don’t forget that if you are transferring money to another Vancity member, those transfers are free*. Learn how to send a member-to-member transfer.

* Everyday Transactions fees may apply. Please refer to the service charge bulletin.


Now there's a better way to share: Interac email money transfers

There's good news for people looking to transfer money. Thanks to the ease, convenience, and security of Vancity's INTERAC® e-Transfer, sending your funds is now a click away.

Whether you owe your friend for last night's dinner, want to surprise your niece with birthday cash, or want to pay a supplier quickly – Vancity makes sending money a snap.

In a nutshell, the INTERAC e-Transfer service enables you to send money online, securely and quickly to anyone with a Canadian deposit account and an email address or mobile phone. You don't need to know your recipient's financial institution or account number – and they don't need to know yours – and no account information is on the Internet at any time. (On your end, all you need is a Vancity Canadian-dollar personal or business chequing or savings account, which requires only one signature for account transactions.)

Your recipient is notified by email and/or text message when a transfer has been sent by you, and in a few easy clicks, the money is in their account. The best part? You won't have to make a mad dash to the ATM, or write and snail-mail a cheque. Because INTERAC e-Transfer is a convenient, fast way to send money.

Sending an INTERAC® e-Transfer

Follow these simple steps and you're on your way:

  1. All you need is your recipient's name and email address or mobile phone number and the knowledge that they do indeed have a Canadian deposit account. (You do not need any information about what financial institution they do business with, or what their account number is.)

  2. Log in online. If you've yet to sign up for online services, visit your nearest community branch to set up your Personal Access Features and Personal Access Code.

  3. Select 'Send INTERAC® e-Transfer'.

  4. Set up your profile by inputting your email address as indicated.

  5. Set up your recipient(s) by entering their name and email address on the Add/Delete Recipients page. You can also choose to notify your recipient via text, in which case you would enter their mobile phone number.

  6. Create a security question that only they will know the answer to. If it's a friend, for example, the question might be: "What topping do you always order on your pizza?" (For security reasons, the message field which enables you to leave a note for your recipient, must not contain the answer to your security question.)

  7. Once you've set up your profile and recipient(s) select your recipient from the dropdown list on the Send INTERAC® e-Transfer page. Indicate the amount you'd like to send. (Your account will be debited the amount you have sent as well as the fee once you click Send Transfer.)

Receiving an INTERAC® e-Transfer

Your recipient will be notified by email and/or text that you have sent them an INTERAC® e-Transfer. Your recipient will be walked through a very simple, user-friendly interface that leads to their own financial institution's site, allowing for an easy deposit.

But first, when prompted, your recipient will input the answer to your question: "Pineapple". (In order to claim the funds and complete the transfer, the question must be answered correctly. By all means, call them to confirm what the answer is, so that they can access the cash.)

More information

  • For more information, and the conditions applicable to e-Transfer, see the Account and Services Guide (for personal accounts) and the (for business accounts).

  • For information on INTERAC e-Transfer fees see INTERAC e-Transfer fees at-a-glance.
  • For information on our INTERAC e-Transfer alert that automatically sends you an email and/or text message to your mobile phone when a new e-Transfer recipient has been added to your account, visit online alerts.

® Trade-mark of Interac Inc. Used under license.