We are committed to maintaining a website that’s easy to access for the majority of our members. So, we designed our website to:

  • comply with international standards and guidelines of the Worldwide Web Consortium (W3C), an organization that develops protocols to ensure the long-term growth of the Web
  • be accessible to members with disabilities who use screen-reading software
  • optimize legibility by using Arial as the standard font
  • provide images with an alternative text
  • support Windows, MAC and Linux operating systems. For comprehensive information about making your computer more accessible, visit these websites for Windows or MAC operating systems.

    - Windows Microsoft Accessibility

    - Mac Operating System Accessibility

We recommend that users keep their browsers up-to-date to take advantage of new technologies. For more information on which browsers we support see the Browser Requirements section of this site. Pages were also created to allow users with vision loss to use the site effectively using a screen-reading aid. For example, all images have text describing the image. Title attributes tell users where a link will take them if they click on it, and structured headings are used so users can get an overview of the site and jump quickly to desired sections.

Adjusting your Browser Settings

Our Internet Banking service can be adapted for use by members with low vision. You can change some of the options in your Internet browser and, using the latest version of Internet Explorer, you will be able to:

  • alter the colour of most text (but not images)
  • alter the background colour (black text on a yellow background gives the most contrast)
  • alter the line length, by changing the size and shape of your browser window
  • override the colour schemes of this website and others with your preferred settings

Refer to the accessibility topic in the help section of your browser for details on how to change your browser settings.


Adobe Acrobat is required to view and print documents on this Web site that are saved in Adobe Portable Document Format (PDF). Please visit the Adobe Web site to download Adobe Acrobat. To read PDF documents with a screen reader, please visit the Access Adobe Website for useful tools and resources.

To provide feedback on accessibility at Vancity, please use our Accessibility Feedback form.

For assistance accessing our website please contact us.