Personal Service Charge Bulletin


To help you bank in the safest way, effective March 16, 2020 until September 30, 2020 we’ve waived the following transaction fees.

Waived Transaction Fees:

Transactions Fee (effective March 16, 2020 until September 30, 2020)
Interac e-Transfer®
Sending an Interac e-Transfer
Request an Interac e-Transfer
ATM Network fees All Canada ATMs that are not Exchange® or ACCULINK® (Note: Your Member Card® debit card already provides you with ding-free access to over 4,000 Exchange & ACCULINK ATMS across Canada.) Waived
Everyday Transactions5
  • Withdrawals and transfers - Member Service Centre (Account withdrawals, transfers to or from Vancity Accounts conducted over the phone with our Member Service Centre agents)
  • Bill payments - Member Service Centre (Bill payments from Vancity Accounts conducted over the phone with our Member Service Centre agents)
Everyday Debit Card Transactions6
  • Direct debit card in Canada/US/International (debit card purchases or ATM cash withdrawals or ATM transfers from Accounts)9
  • ATM Debit Fee9

1–17 See page 4 of the current Service Charge Bulletin-Personal Banking for disclosures.

The INTERAC logo and INTERAC e-Transfer are registered trade-marks of Interac Corp. Used under licence.

Waived transaction fees apply to the following accounts:

  • Chequing accounts: Pay-As-You-Go Chequing, Chequing Plus, Access Chequing, and E Package Chequing
  • Savings accounts: Jumpstart™ High Interest savings, Plan 24® Savings, Plan 24® Savings Plus, Investment Savings

**Fees mentioned above that have been charged within this period will be reimbursed to members and will show as “COVID-19 Fee Relief” on statements and online banking.

Download the Service Charge Bulletin

For business accounts, please refer to the Service Charge Bulletin – Business Banking.


If you have any questions about our Service Charge Bulletins, please contact us.