Let your phone line up for you

Let your phone line up for you


Here's how it works

You can join the line by either downloading the app or texting 604-265-5945*.

The QLess App

1: Download the app on Google Play** or the App Store.

2: Search for your Vancity community branch to join the virtual line. Enter your phone number and select the type of service to confirm your place in line.

3: When you’re at the front of the virtual line, you will receive a notification or text message providing instructions. You will be notified when it is your turn to come to the branch.

Text: 604-265-5945

1: Text 604-265-5945 with VC and the number of the branch. For example you can join Vancity Branch 17 South Burnaby’s virtual line by texting VC17. Refer to the top of this page to find the number of your branch.

2: You’ll be sent a series of text messages to provide further information.

3: After responding to the text messages you’ll be given an estimated wait time.

4: When you’re at the front of the virtual line, you will receive a text message providing further instructions. You will be notified when it is your turn to come to the branch.

Find out more

To learn more about our new service talk to one of our member service representatives:

  • Member Services Centre: Metro Vancouver 604-877-7000 / Toll-free 1-888-826-2489
  • Seniors and people with disabilities: Metro Vancouver 604-648-5187 / Toll-free 1-855-648-5187
  • Small business: 604-648-5180