Automated telephone banking service
Our automated telephone banking service is a safe, easy way to do your banking at Vancity from your home or office any time, any day. Service is available 7 days a week, 24 hours a day.
You'll need your:
- MEMBER CARD debit card
- Your Telephone Banking Code (also called your Personal Access Code or PAC#)
- Your Relationship # if you have more than one Relationship #
To use the automated telephone banking service, dial:
- Metro Vancouver: 604.877.7000
- Greater Victoria: 250.519.7000
- Toll-free: 1.888.826.2489
- TDD: 604.871.5408
- International toll-free (outside Canada and the U.S.): IAC-800-826-2489-0
IAC = International Access Code (varies by country)
Our automated telephone banking service is also available in other languages:
- Cantonese: 604.648.5184 or toll-free 1.855.648.5184
- Punjabi: 604.648.5185 or toll-free 1.855.648.5185
- French: 604.648.5186 or toll-free 1.855.648.5186
To manage your enviro Visa account by phone, call Card Services 604.877.4999 or toll-free 1.800.611.8472
You can use the automated telephone banking service to:
- check your account balances
- check transactions in your account
- pay your bills or cancel a pending payment
- transfer money within your accounts
- transfer money to other Vancity members
If you need any help, please call our Member Services Centre.
Note: A telephone banking code selected by you safeguards your personal account information. You can get a telephone banking code by calling our Member Services Centre.