Automated telephone banking service

Our automated telephone banking service is a safe, easy way to do your banking at Vancity from your home or office any time, any day. Service is available 7 days a week, 24 hours a day.

You'll need your:

  • MEMBER CARD debit card
  • Your Telephone Banking Code (also called your Personal Access Code or PAC#)
  • Your Relationship # if you have more than one Relationship #
If you don't have a MEMBER CARD debit card or a Code, visit a community branch.

Simply dial:

  • Metro Vancouver: 604.877.7001
  • Toll-free: 1.800.310.8777
  • International toll-free (outside Canada and the U.S.): IAC-800-826-2489-0
    IAC = International Access Code (varies by country)

Our automated telephone banking service is also available in other languages:

Telephone access is available for deaf and hard of hearing persons (TDD): 604.871.5408

To manage your enviro Visa account by phone, call Card Services 604.877.4999 or toll-free 1.800.611.8472

You can use the automated telephone banking service to:

  • check your account balances
  • check transactions in your account
  • pay your bills or cancel a pending payment
  • transfer money within your accounts
  • transfer money to other Vancity members

If you need any help, please call our Member Services Centre.