Protection: what we're doing

Every year, thousands of Canadians fall victim to various types of frauds such as credit card and debit card fraud, scams, identity theft and online fraud.

Vancity has many safeguards in place to protect you. From secure firewalls, web encryption to enhanced monitoring, these systems allow us to identify fraudulent transactions, sometimes even before the transaction is completed.

In this section, you’ll learn more about the proactive steps Vancity takes everyday to protect you from fraud.

Security Guarantee

If you incur losses due to unauthorized online banking or debit card transaction activity, you will be reimbursed as long as you fulfill all of your responsibilities under the Account and Services Guide.

Security Technology

From Chip and PIN cards to online alerts, we have introduced several security technologies for debit and credit card use, and online banking designed to minimize your risk of fraud.