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Vancity contact numbers

Call us

Our Member Services Centre is staffed by specialists ready to serve you 7 days a week.

  • Monday to Saturday 8 am to 8 pm;
  • Sunday 10 am to 5:30 pm

They can assist you daily including opening new accounts, applying for loans and purchasing investments. They can connect you with your branch, our head office or any Vancity subsidiary.

Our mailing address

Our general mailing address:

PO Box 2120
Station Terminal
Vancouver, BC
V6B 5R8

Member Service
You can reach any Vancity branch through one number
Toll free within Canada or the U.S.
604.877.7000
1.888.826.2489 (1.888.Vancity)
Greater Victoria 250.519.7000
International Toll-free Number
(outside of Canada and the U.S.)
IAC-800-826-2489-0
(IAC = International Access Code, varies by country)
Automated telephone banking service
Toll free within Canada or the U.S.
604.877.7001
1.800.310.8777
Automated telephone banking service in other languages:

Cantonese
Toll free within Canada or the U.S.

Punjabi
Toll free within Canada or the U.S.

French
Toll free within Canada or the U.S.


604.648.5184
1.855.648.5184

604.648.5185
1.855.648.5185

604.648.5186
1.855.648.5186
Business Support Line
604.648.5180
Mon-Fri 9am - 5pm
Member Services Centre
Toll free within Canada or the U.S.
604.877.7000
1.888.Vancity (826.2489)
Telephone device for the deaf 604.871.5408
Annuity or RRIF information 604.877.7000
Mutual fund information 604.829.5560
Trust Services 604.877.7617
Lost or stolen MEMBER CARD® debit card 604.877.7005
Lost or stolen VISA cards
Toll free within Canada or the U.S.
1.888.990.9691
Vancity employment line 604.877.8298
Visit any branch or call 604-877-7000 to be referred to a Wealth Protection Specialist in your area. 604.877.7000
vancityinsurance.com
CEO's Office 604.877.7550
ceo_office@vancity.com
Vancity Subsidiaries
Vancity Community Investment Bank
Toll free within Canada or the U.S.
604.708.7800
1.888.708.7800
Credential Direct
Toll free within Canada or the U.S

800 - 1111 West Georgia St.
Vancouver, BC
V6C 4T6
1.877.742.2900
www.credentialdirect.com
Credential Securities Inc.
PO Box 2120 Station Terminal
Vancouver, BC
V6B 5R8
604.709.5838
www.credential.com
Vancity Community Foundation
510 - 815 West Hastings St.
Vancouver, BC
V6C 1B4
604.877.7647
Vancity Life Insurance Services Ltd.
8 Floor - 183 Terminal Ave.
Vancouver, BC
V6A 4G2
604.877.8412
vancityinsurance.com
Vancity Investment Management Ltd.
PO Box 2120 Station Terminal
Vancouver, BC
V6B 5R8
604.871.5355
www.vcim.ca
Visa Centre
VISA Centre - Toll free within Canada or the U.S. 604.877.4999
1.800.611.VISA (8472)
VISA Centre - International Toll-free Number
(outside of Canada and the U.S.)
IAC-800-500-0707-0
(IAC = International Access Code, varies by country)
Apply by phone

Call us Monday to Saturday (8 am to 8 pm)
and Sunday (10 am to 5:30pm)
Metro Vancouver: 604.877.7000
Greater Victoria: 250.519.7000
Toll-free: 1-888-826-2489


Media, sponsorship and advertising

For media inquiries only, please visit our Newsroom.

For information regarding advertising inquiries, please contact:

TAXI
www.agency.taxi

For information regarding sponsorship inquiries, please contact:

sponsorship@vancity.com

Due to the number of requests we receive, only the organizations we select to support will be contacted.