Vancity contact numbers
Call us
Our Member Services Centre is staffed by specialists ready to serve you 7 days a week.
- Monday to Saturday 8 am to 8 pm;
- Sunday 10 am to 5:30 pm
They can assist you daily including opening new accounts, applying for loans and purchasing investments. They can connect you with your branch, our head office or any Vancity subsidiary.
Call to receive assistance or to be connected to any branch by pressing 2 then 0 at the main menu.
Our mailing address
Our general mailing address:
PO Box 2120
Station Terminal
Vancouver, BC
V6B 5R8
| Member Service | |
|---|---|
| You can reach any Vancity branch through one number | 604.877.7000 |
| Toll free within Canada or the U.S. | 1.888.Vancity (826.2489) |
| Greater Victoria | 250.519.7000 |
| International Toll-free Number (outside of Canada and the U.S.) |
IAC-800-826-2489-0 (IAC = International Access Code, varies by country) |
| Phone access (automated) Toll free within Canada or the U.S. |
604.877.7001 1.800.310.8777 |
| Foreign language versions of the Phone access Toll free within Canada or the U.S. |
604.709.5900 1.888.332.3315 |
| Member Services Centre Toll free within Canada or the U.S. |
604.877.7000 1.888.Vancity (826.2489) |
| Telephone device for the deaf | 604.871.5408 |
| Annuity or RRIF information | 604.877.7000 |
| Mutual fund information | 604.709.5955 |
| Trust Services | 604.877.7617 |
| Lost or stolen MEMBER CARDS® | 604.877.7005 |
| Lost or stolen VISA cards Toll free within Canada or the U.S. |
1.888.990.9691 |
| Vancity employment line | 604.877.8298 |
| MEMBER CARD® skimming line | 604.709.6959 |
| Visit any branch or call 604-877-7000 to be referred to a Wealth Protection Specialist in your area. | 604.877.7000 www.vancityinsurance.com |
| CEO's Office | |
| Tamara Vrooman | 604.877.7666 tamara_vrooman@vancity.com |
| Vancity Subsidiaries | |
| Citizens Bank Toll free within Canada or the U.S. |
604.708.7800 1.888.708.7800 |
| Credential Direct Toll free within Canada or the U.S 800 - 1111 West Georgia St. Vancouver, BC V6C 4T6 |
1.877.742.2900 www.credentialdirect.com |
| Credential Securities Inc. 4th Floor - 815 West Hastings . Vancouver, BC V6C 1B4 |
604.709.5838 www.credential.com |
| Vancity Community Foundation 510 - 815 West Hastings St. Vancouver, BC V6C 1B4 |
604.877.7647 |
| Vancity Enterprises Ltd. 183 Terminal Avenue Vancouver, BC V6A 4G2 |
terran_bell@vancity.com |
| Vancity Life Insurance Services Ltd. 8 Floor - 183 Terminal Ave. Vancouver, BC V6A 4G2 |
604.877.8412 https://www.vancity.com/insurance/ |
| Vancity Investment Management Ltd. 300 - 900 West Hastings St. Vancouver, BC V6C 1E5 |
604.871.5355 www.vcim.ca |
| VISA Centre - Toll free within Canada or the U.S. | 604.877.4999 1.800.611.VISA (8472) |
| VISA Centre - International Toll-free Number (outside of Canada and the U.S.) |
IAC-800-500-0707-0 (IAC = International Access Code, varies by country) |
Media, sponsorship and advertising
For media inquiries only, please visit our Newsroom.
For information regarding advertising inquiries, please contact:
- Wasserman + Partners Advertising
P. 604.684.1111
E. apitt@wasserman-partners.com
W. www.wasserman-partners.com
For information regarding sponsorship inquiries, please contact:
Due to the number of requests we receive, only the organizations we select to support will be contacted.