Vancity contact numbers

Call us

Our Member Services Centre is staffed by specialists ready to serve you 7 days a week.

  • Monday to Saturday 8 am to 8 pm;
  • Sunday 10 am to 5:30 pm

They can assist you daily including opening new accounts, applying for loans and purchasing investments. They can connect you with your branch, our head office or any Vancity subsidiary.

Call to receive assistance or to be connected to any branch by pressing 2 then 0 at the main menu.

Our mailing address

Our general mailing address:

PO Box 2120
Station Terminal
Vancouver, BC
V6B 5R8

Member Service
You can reach any Vancity branch through one number 604.877.7000
Toll free within Canada or the U.S. 1.888.Vancity (826.2489)
Greater Victoria 250.519.7000
International Toll-free Number
(outside of Canada and the U.S.)
IAC-800-826-2489-0
(IAC = International Access Code, varies by country)
Phone access (automated)
Toll free within Canada or the U.S.
604.877.7001
1.800.310.8777
Foreign language versions of the Phone access
Toll free within Canada or the U.S.
604.709.5900
1.888.332.3315
Member Services Centre
Toll free within Canada or the U.S.
604.877.7000
1.888.Vancity (826.2489)
Telephone device for the deaf 604.871.5408
Annuity or RRIF information 604.877.7000
Mutual fund information 604.709.5955
Trust Services 604.877.7617
Lost or stolen MEMBER CARDS® 604.877.7005
Lost or stolen VISA cards
Toll free within Canada or the U.S.
1.888.990.9691
Vancity employment line 604.877.8298
MEMBER CARD® skimming line 604.709.6959
Visit any branch or call 604-877-7000 to be referred to a Wealth Protection Specialist in your area. 604.877.7000
www.vancityinsurance.com
CEO's Office
Tamara Vrooman 604.877.7666
tamara_vrooman@vancity.com
Vancity Subsidiaries
Vancity Community Investment Bank
Toll free within Canada or the U.S.
604.708.7800
1.888.708.7800
Credential Direct
Toll free within Canada or the U.S

800 - 1111 West Georgia St.
Vancouver, BC
V6C 4T6
1.877.742.2900
www.credentialdirect.com
Credential Securities Inc.
4th Floor - 815 West Hastings .
Vancouver, BC
V6C 1B4
604.709.5838
www.credential.com
Vancity Community Foundation
510 - 815 West Hastings St.
Vancouver, BC
V6C 1B4
604.877.7647
Vancity Enterprises Ltd.
183 Terminal Avenue​
Vancouver, BC ​
V6A 4G2
terran_bell@vancity.com
Vancity Life Insurance Services Ltd.
8 Floor - 183 Terminal Ave.
Vancouver, BC
V6A 4G2
604.877.8412
https://www.vancity.com/insurance/
Vancity Investment Management Ltd.
300 - 900 West Hastings St.
Vancouver, BC
V6C 1E5
604.871.5355
www.vcim.ca
VISA Centre - Toll free within Canada or the U.S. 604.877.4999
1.800.611.VISA (8472)
VISA Centre - International Toll-free Number
(outside of Canada and the U.S.)
IAC-800-500-0707-0
(IAC = International Access Code, varies by country)

Media, sponsorship and advertising

For media inquiries only, please visit our Newsroom.

For information regarding advertising inquiries, please contact:

For information regarding sponsorship inquiries, please contact:

sponsorship@vancity.com

Due to the number of requests we receive, only the organizations we select to support will be contacted.