Online banking alerts

Receive an alert?

Contact us immediately if you receive any of the alerts listed below or anytime you suspect that your account information has been compromised. And, don't forget to review your account activity or statements. Read more in your Account and Services Guide.


Keep security at your fingertips. Set up alerts and get notified by email or text when certain changes are made to your account in online banking. Remember alerts can help protect you from becoming a fraud victim.

See how alerts can help protect you from becoming a fraud victim.


Don’t wait – set up any or all of these alerts today:

New bill payee added
Alerts you when a new bill payee has been added to your account. Get notified if someone trying to set themselves up to receive payment out of your account.
Incorrect PAC (Personal Access Code) - account locked
Receive an Alert when your online banking account has been locked after the maximum number of failed attempts to input your PAC in combination with your MEMBER CARD® debit card.

This alert helps you stay informed if you suspect someone is trying to guess your PAC. We can unlock your account for you, and help you choose a new, secure PAC. If this is as a result of a phishing scam or malware, we may instruct you to have your computer cleaned.
PAC changed
Alerts you when your PAC has been changed through online banking. If you didn’t change it, we can help you reset the security features on your account. We may have to block your online banking access temporarily to investigate why your PAC was changed.
Incorrect Personal Access Answers - account locked
Receive an Alert when your online banking account has been locked after the maximum number of failed attempts to answer your Personal Access Question.

To confirm your identity, our system will ask your Personal Access Question if you’re using a computer or mobile phone that has never been used before to access your account. If you receive this alert and didn’t try to answer your Personal Access Question – contact us right away. Or, if it was you – we can help reset your Personal Access Question and quickly get you back to banking online.
Log in to online banking
Alerts you when your account has been accessed on a computer or mobile device. If you didn’t access your account or it appears that your account has been compromised, we will work with you to secure your account.
A new INTERAC® e-Transfer recipient has been added
Alerts you when a new e-Transfer recipient has been added to your account using your MEMBER CARD number. Get notified if you didn't add the new recipient.

More information on Alerts

Setting up Alerts

Setting up Alerts

You can set up alerts using your computer or mobile device.

Receiving Alerts

Receiving Alerts

You can receive Alerts as text messages, email messages, or both, to your mobile device or computer (or both), so remember to check your phone and/or email regularly. Alerts will only be sent for activities done through online and mobile banking. Alerts will not be sent if changes are done through phone banking or at the branch. Your alert notification history is kept for 30 days.

Alerts are free

Alerts are free

There is no fee to sign up for or receive Alerts. You should check with your wireless carrier as they may charge you for receiving text messages and for data usage.

Alerts is a great way to automatically warn you of certain changes to your online banking account. It tips you off, so you can let us know right away if something strange is happening, and together we can take immediate steps to fix it. Why not take a couple of minutes right now to log in to online banking and get set up?

If you have any other questions about the Alerts feature, please contact us.