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What are cookies?

Cookies are small text files that are placed on your computer or mobile device when you browse websites. They act as the internet’s memory cells and are used to make our website work or work more efficiently and to provide us with information about how our visitors use it.

Cookies may automatically collect information such as an identifier assigned to your device, your Internet Protocol address (IP address), time spent on our website or certain pages of our website, browsing habits, and preferences.

How do cookies benefit you?

Our website uses cookies and similar technologies like web beacons, log files and pixel tags (referred to collectively as “cookies”) to help provide our members with the best experience we can. Vancity does not use cookies to share your personal information with third parties, including social media platforms such as Facebook, Instagram, or Twitter.

We use cookies to help us:

  • Make our website work as expected
  • Improve the speed and security of the site
  • Securely provide online banking features, including multi-factor authentication
  • Provide social features like sharing specific pages through Facebook
  • Tailor relevant advertising and social media content based on your preferences
  • Continuously improve our website for our members
  • Collect data as legally required by regulators

What are the different kinds?

There are primarily two different types of cookies: Essential and Non-essential. While essential cookies are strictly necessary cookies for websites to perform and protect you from fraud and other online security threats, cookies used for analytic and advertising purposes fall in the category of non-essential and require your consent for collection.

Performance and Security Cookies

Some strictly necessary cookies are imperative for the website to function and don’t require user consent. These essential cookies facilitate log-in to online banking and for security purposes.

Analytic Cookies

Vancity and our service providers (such as Google and Adobe) use cookies to compile visitor statistics such as how many people have visited our website, how long they spend on the site, what pages they look at and for how long, and what sites they visit before and after coming to our site. These cookies also help us measure the effectiveness of our advertising efforts. We use the information collected through analytic cookies to help us improve our website and marketing efforts.

Social Sharing and Personalization Cookies

Social sharing cookies allow you to easily connect and share content from our website through social media platforms. The social platforms will use the information collected from social sharing cookies in accordance with their own privacy policies.

Personalization cookies are non-essential cookies used to personalize your website experience by remembering your preferences, such as your language and font size.

Advertising Cookies

We allow third party advertising partners, such as advertising networks and social media platforms, to set cookies during your visit to our website. These partners use cookies to understand your preferences and interests and to deliver you with tailored content such as messages, offers and advertisements, when you visit our website or third-party websites, including social media platforms. These cookies are used to:

  • collect information about your online behavior within and on third party sites to help better tailor messages and offers to you on and on third party websites and social media platforms, based on perceived interests and demographic profile.
  • understand our customer base so that we can target our advertising efforts appropriately.
  • limit the number of times our advertisements are displayed to you.
  • personalize your experience based on which pages you visit
  • measure the effectiveness of our marketing campaigns.

Read our Privacy Code

Control your cookies.

You can adjust your browser settings to block all cookies or to notify you before a cookie is set. If you block strictly necessary or functional cookies, you may find that some functions or our website are not available or that certain parts of our website will not load. In particular, you may not be able to access online banking if you disable these cookies.

Here's how to adjust different browser settings in:

You may be able to control how social media platforms use the information they collect through cookies by changing your privacy settings on the applicable platform.

Some of our advertising partners participate in the following industry programs that include web pages to visit to opt-out of advertising cookies.