Current security alerts

If you are a Vancity member and think you may have been the victim of fraud, unauthorized online or debit card transaction activity, or that the security of your personal and financial information has been compromised, report the incident to us immediately.

Phishing scam alert

June 7, 2019 – A new phishing text from a third-party has been detected that tricks people into clicking on a link to a fraudulent website that closely resembles Vancity.com. Vancity DID NOT send this email or text message. DO NOT click on the link or enter your online banking information. Learn to protect yourself.

If you’ve received a phishing email from what looks to be Vancity or if you have any questions about phishing or security contact us at 604.877.7000 or toll free at 1.888.826.2489 or by email: information_security@vancity.com

If you’ve received a phishing email from what looks to be Vancity or if you have any questions about phishing or security contact us at 604.877.7000 or toll free at 1.888.826.2489 or by email: information_security@vancity.com


CRA, IRB and RCMP alert

There are ongoing telephone scams targeting Canadians, newcomers and refugee and immigrant communities. Callers are claiming to represent the Immigration and Refugee Board, Canada Revenue Agency or the RCMP and demanding money.

If you receive a call of this nature, do not comply with any of the demands and instead contact the Canadian Anti-Fraud Centre at 1-888-495-8501. If you believe that you have fallen victim to fraud, call your local police as soon as possible.