Your security

At Vancity, we’re committed to keeping your personal and financial information safe and protecting your security no matter how you choose bank with us. For us, “security” means safeguarding your personal and financial information, and working with you to prevent fraud, theft and other scams that could lead to losses for both you and your credit union.

Common security threats
Fraud is a significant problem in the financial services industry, and Vancity takes fraud seriously by working hard to protect our members from financial crime.

Learn more about common security threats to you – what they are, what we’re doing to protect you, and simple steps you can take to prevent yourself from being a victim of fraud.

What we’re doing to protect you
Vancity has sophisticated monitoring and detection systems that allow us to identify fraudulent transactions, sometimes even before the transaction is completed. We also train our employees – who are a critical line of defence – to detect a wide range of fraud types and keep them informed of emerging fraud scams. And, we work with our industry partners, other financial institutions and law enforcement to coordinate efforts to catch and deter financial criminals.

Our security guarantee to our members: if you incur losses due to any unauthorized online banking or debit transaction activity, you will be reimbursed as long as you fulfill all of your responsibilities in accordance with the Account and Services Guide. Remember, if you choose to use services (including third-party online financial management organizations) that require you to provide your online banking information and passwords, you do so at your own risk.

Protection: what we're doing about how Vancity is protecting you and your financial information.

What you can do to protect yourself
Security and fraud prevention is a partnership between Vancity and our members – a two-way street. While we have put systems in place to keep your information and money safe, we can’t successfully stop fraud without your help. There are lots of simple things you can do to keep your money safe.Learn about how you can protect yourself from fraud, scams and other security threats..