Report an incident

If you are a Vancity member and think you may have been the victim of fraud, unauthorized online banking or debit card transaction activity, or that the security of your personal and financial information has been compromised, report the incident to us immediately via the options below:

If you have received phishing related reports or cyber threats, please email us instead.

Other agencies

These other regional and national agencies monitor financial crime and fraud, while also providing information on the latest scams to watch out for:

  • Canadian Anti-Fraud Centre: Helps you file your complaint online and forwards it to the appropriate law enforcement or regulatory agency and/or private organization for possible investigation. They also provide support for education, prevention and awareness of economic crimes.
  • Better Business Bureau of Mainland B.C.: A private, non-profit, self-regulatory organization, dedicated to promoting fairness and honesty in the marketplace.
  • Competition Bureau: An independent law enforcement agency that ensures Canadian businesses and consumers operate in a competitive and innovative marketplace.