Our Market Conduct Code

Our Market Conduct Code demonstrates our commitment to the fair treatment of all those who use our products and services. 

The five central principles of the Code are broadly outlined below:

  • Business practices: We are committed to providing fair treatment to everyone who uses our products and services.
  • Fair treatment and fair sales: We treat our credit union members and customers fairly and demonstrate fair sales practices at all times —this is an integral part of our business practices.
  • Access to banking services: We ensure that all members and customers are granted access to fundamental financial services.
  • Transparency and disclosure: We use plain-language descriptions of products and services in our communications to ensure you can make informed decisions.
  • Complaint handling: We examine complaints and work to settle them fairly, and we track complaints to help ensure our practices continue to improve.

The Market Conduct Code for Credit Unions can be found here.

Our Complaint Handling Process

We value your opinion and comments and want to know if you have a problem with any of our products or services. Learn more about our complaint handling process.