Online banking access requirements

Browsers supported

To maximize your online banking experience, we recommend using the latest supported browsers. Please note that we do not support Beta or test versions of browsers.

Please note that in downloading the supported required browser version, you acknowledge that these are third party sites and we cannot take any responsibility for the consequences of your downloading these browsers.

Mobile Devices

Smartphones and tablets with the following browser and operating systems can be used for online banking in the mobile browser.

  • iOS 14 and higher with the latest version of Safari
  • Android 7.0 and higher with the latest version of Chrome


To use our online banking services, you must enable your browser to accept cookies. Detailed information on our use of cookies is available in our Privacy Statement. For more information on enabling and disabling cookies, please refer to your browser’s Help section.


To use our online banking services, you must change your browser and/or device settings to enable Javascript. For more information on enabling Javascript, please refer to your browser's Help section or documentation.

Hardware configurations

We have no minimum hardware requirements; however certain minimum requirements may be specified by the browser you use.

Access outside of Canada

In accordance with current sanctions, you will be unable to access Vancity’s online or app banking services from the following countries and regions: Cuba, Iran, North Korea, Syria, the regions of Crimea, Luhansk (LNR) or Donetsk. Please call our international toll-free number if you need support with your banking by phone at IAC-800-826-2489-0.