Contact us
On the line and online, we're here for you.
How can we help?
Lost or stolen card
MEMBER CARD
Toll-free: +1-888-826-2489
Vancouver: 604-877-7005
International: +IAC-800-826-2489-0
(IAC varies by country)
Credit card
Toll-free: +1-888-990-9691
International: +IAC-800-500-0707-0
Call us
Member Services Centre
Monday - Saturday: 8 am to 8 pm
Sunday: 10 am to 5:30 pm
Open regular hours on holidays.
Vancouver: 604-877-7000
Victoria: 250-519-7000
Toll-free: +1-888-826-2489
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Connect with our pros from the comfort of your home or at one of our 50+ branches.
Book an appointment Find a branch or ATMMore ways to reach us.
Send a secure message
For issues specifically related to your account or online banking, log in and send us a secure message.
Email us
Contact our Member Services Center at [email protected] for general inquiries, complaints or feedback.
Mail us
PO Box 2120
Station Terminal
Vancouver, BC V6B 5R8
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