Digital banking login updates

New look. Smoother experience.

We’ve heard your feedback and we’re making improvements to your online and mobile banking experience. This is the first step in a major digital platform upgrade over the coming months—designed to bring you an easier, more seamless banking experience across everything you do.

A refreshed interface you can trust.

We’ve updated the login experience with a more intuitive and engaging layout. While the look is new, it’s still the secure Vancity platform you rely on.

Log in

Login made easier.

We’re addressing common pain points to make signing in faster and more user-friendly.

1

Streamlined verification.

Our security code is now sent automatically, saving you from too many taps. You’ll be taken to the next step without needing to press “Send code now” or “Verify”.

2

New code entry design.

The code input screen has been redesigned for a cleaner, clearer experience.

3

Improved security.

If an incorrect code is entered, you’ll need to wait 35 seconds before requesting a new one.

How to know it’s us for sure and stay secure.

As the login screen changes, it’s more important than ever to ensure you're on the real Vancity site:

Look for the closed lock

Check the closed lock icon on the address bar of your browser before you enter personal or financial information. This lets you know the page is secure.

Double check the URL

Got a message with a link from Vancity, but not sure if it's us? To stay on the safe side, manually type ‘vancity.com’ in your search bar to ensure you’re directed to the right website.

‘S’ for secure

Make sure the web address begins with ‘https’, as in ‘https://www.vancity.com’. The added ‘s’ in ‘https’ stands for ‘secure’.

Tip: Set up your password reset options

Now is a great time to review your password recovery settings. If your password reset question isn’t set—or you’ve forgotten it—you’ll need to contact us directly to regain access. Taking a minute to check now can save you time later.

Learn more

What’s staying the same?

Your card number and password
The password reset process remains the same, but with a new layout for easier navigation
Our commitment to security and member experience is stronger than ever

What’s next?

Our July 16, 2025 update is just the start. Over the coming months, we’ll be rolling out a series of enhancements in advance of a major platform upgrade—bringing smarter, faster, and more intuitive online banking to you!