We’re rolling out in phases. You’ll receive an email and a secure banking message when it’s your turn. No action is needed until you hear from us.
Your new online banking experience is on the way.
A new Digital Banking experience is coming—designed to bring you an easier, more modern banking experience across everything you do. Our Digital Banking platform’s fresh, new look is just the start of many exciting changes coming to Vancity.
Access coming soon.
To ensure the best possible experience for you, we’ll be rolling out in phases. The transition will continue into early 2026, so keep an eye on your email inbox to learn when it’s your turn to move to the new platform. We’ll be reaching out with everything you need to know to make your transition as simple as possible.
To-dos for getting ready.
Organize your accounts by adding custom nicknames.
All chequing and savings accounts will be listed under “Everyday Banking." Nicknames seamlessly help keep track of specific accounts for easy identification.
Note down your saved member-to-member transfer contacts.
Your current list of member-to-member transfer contacts will not be carried over. To set them up again, you will need to find their 12-digit Financial Account Number (FAN) in your past transactions and add them manually in the new mobile app or desktop website.
Please note: We are unable to provide FANs for other members due to privacy regulations.
Set up Autodeposit to ensure e-Transfers continue smoothly.
You will no longer be able to receive e-Transfers manually in the old mobile app – only on desktop and mobile web or automatically using Autodeposit. To keep your transfers flowing smoothly, set up Autodeposit or use desktop/mobile web until your mobile app is updated.
Enable your password reset security question.
If this isn’t set up, you won’t be able to reset your password online. You will need to call us or visit a branch for help, so take a moment to enable it now.
FAQs.
Access & getting started.
When will I get access to the new Digital Banking platform?
What will I need to log in for the first time?
To sign in for the first time, have these ready:
- Personal Access Number (Member card number).
- Password.
- Multi-factor authentication (MFA) code. Your existing MFA settings will carry over, so you’ll receive the code on your usual device.
- Enable your password reset security question. If this isn’t set up, you won’t be able to reset your password online. You will need to call us or visit a branch for help, so take a moment to enable it now.
After logging in, re-enroll in biometric sign-in (fingerprint or Face ID) by following the on-screen prompts.
What’s changing & what’s new.
What’s changing with the new platform?
- All chequing and savings accounts are now grouped under Everyday Banking for easier access.
- Add nicknames to accounts for quick identification.
- Your Relationship Number is now in Profile > Account Details.
New features:
- Pay or schedule multiple bills at once (now on mobile).
- Save intermember contacts for faster access.
- Flexible transfer options: daily, weekly, monthly, etc.
- Share account info easily for preauthorized transactions.
- Save multiple Member card numbers on mobile for quick sign-in.
- Add nicknames for bill payees.
- Manage credit cards: activate, lock/unlock, and dispute transactions.
- Switch between light and dark mode.
- View debit and point-of-sale limits in real time.
Transfers & payments.
How do intermember transfers work on the new platform?
- Saved contacts won’t transfer over. You’ll need to re-add member-to-member contacts using their 12-digit Financial Account Number (FAN). You can find this in your past transfer history (last 12-digits).
- For privacy reasons, we can’t provide FANs for other members.
- Enjoy flexible transfer options: daily, weekly, biweekly, or monthly.
What should I know about e-Transfers during migration?
You may not receive e-Transfers in the old app during migration. Set up Autodeposit or use desktop/mobile web until your app is updated.
How do I manage pending Autodeposit setups?
New email or mobile setups must be confirmed through Interac. Until confirmed, you won’t be able to cancel pending Autodeposit setups in our mobile app.
To decline a pending setup, respond to the automated message from Interac or wait 24–48 hours for it to cancel automatically.
You can register up to five Autodeposit contacts. If you haven’t reached the limit, you can proceed with another setup without waiting for the pending one to cancel.
Security & privacy.
Is the new platform secure?
Yes. The new platform uses multi-factor authentication, end-to-end encryption, and continuous monitoring to keep your accounts safe. We’ll never ask for your password or one-time codes by email or phone.
How do you protect my privacy?
We follow strict privacy policies and never share your information without consent. You can review our privacy policy at any time.