Online and mobile banking fraud

Stay safe when you’re banking online…or on the go.

We live in a digital world where more members than ever before are banking online or on their mobile phones.

Online and mobile banking make daily banking fast and convenient, and with the tools we’ve put in place to make your online banking experience secure and safe, the risk to you and your money is low. However, online and mobile banking is never 100 per cent safe. There are many fraudsters out there who’ve made it their business to fool you into sharing your financial information by using sophisticated tools that look real to most users.

In this section, we’ll go over the most common types of online and mobile banking fraud, share what we’re doing to protect you, and give you some quick and easy tips for protecting yourself.

Phishing and fraudulent e-mails
Malware and viruses
Mobile fraud
Text message fraud (Smishing)

In all cases, signing up for online banking alerts is a good idea. Alerts are an online banking feature that automatically sends you an email and/or a text message to your mobile phone to alert you of certain changes to your account made through online banking. You can then let us know if we need to address it.

Working together, we’ll make sure anyone who wants to cheat you out of your money won’t stand a chance.

See how online banking alerts can help protect you