Your new Digital Banking experience.

We’re rolling out in phases. You’ll receive an email and a secure banking message when it’s your turn. No action is needed until you hear from us.

To sign in for the first time, have these ready:

• Personal Access Number (Member card number).
• Password.
• Multi-factor authentication (MFA) code. Your existing MFA settings will carry over, so you’ll receive the code on your usual device.
• Enable your password reset security question. If this isn’t set up, you won’t be able to reset your password online. You will need to call us or visit a branch for help, so take a moment to enable it now.

After logging in, re-enroll in biometric sign-in (fingerprint for Android or Face ID for iOS) by following the on-screen prompts.

Due to app store restrictions, the app is only available in regions set to Canada or the U.S. If you’re outside these countries, you’ll need to update your app store region.

Here’s how to change your app store region:

• iOS: https://support.apple.com/en-ca/HT201389
• Android: https://support.google.com/googleplay/answer/7431675

Important: Before updating your location:

• Spend any remaining account balance
• Cancel active subscriptions
• Add a payment method for your new country or region

• All chequing and savings accounts are now grouped under Everyday Banking for easier access.
• Add nicknames to accounts for quick identification.
• Your Relationship Number is now in Profile > Account Details.

New features:

• Pay or schedule multiple bills at once (now on mobile).
• Save intermember contacts for faster access.
• Flexible transfer options: daily, weekly, monthly, etc.
• Share account info easily for preauthorized transactions.
• Save multiple Member card numbers on mobile for quick sign-in.
• Add nicknames for bill payees.
• Manage credit cards: activate, lock/unlock, and dispute transactions.
• Switch between light and dark mode.
• View debit and point-of-sale limits in real time.

• Saved contacts won’t transfer over. You’ll need to re-add member-to-member contacts using their 12-digit Financial Account Number (FAN). You can find this in your past transfer history (last 12-digits).
• For privacy reasons, we can’t provide FANs for other members.
• Enjoy flexible transfer options: daily, weekly, biweekly, or monthly.

You may not receive e-Transfers in the old app during migration. Set up Autodeposit or use desktop/mobile web until your app is updated.

New email or mobile setups must be confirmed through Interac. Until confirmed, you won’t be able to cancel pending Autodeposit setups in our mobile app.

To decline a pending setup, respond to the automated message from Interac or wait 24–48 hours for it to cancel automatically.

You can register up to five Autodeposit contacts. If you haven’t reached the limit, you can proceed with another setup without waiting for the pending one to cancel.

We’re currently managing a known issue affecting how Fair & Fast (F&F) loans appear in member accounts.

If you’ve recently completed the F&F loan process and don’t see the loan reflected in your account, try logging out and logging back in. This refresh often resolves the issue and displays the funded loan correctly.

Note: While we normally advise that it may take up to 10 minutes for the loan to appear, logging out and back in is a helpful workaround if it doesn’t show up right away.

We’re actively working to resolve this and appreciate your patience. If the issue persists, please contact us for support.

Yes. The new platform uses multi-factor authentication, end-to-end encryption, and continuous monitoring to keep your accounts safe. We’ll never ask for your password or one-time codes by email or phone.

We follow strict privacy policies and never share your information without consent. You can review our privacy policy at any time.

We’re currently experiencing a temporary issue that’s affecting some third-party aggregators due to required software compatibility updates. We’ve been in contact with the third-party providers to help resolve this.

What you can do in the meantime:

You can download your transactions or statements in the required file format and manually upload them into your third-party software.

We appreciate your patience while this is being addressed.

Authorized signors can add up to five delegates per business account.

Delegate management, including adding, editing, or removing delegates, can be done in Business Services > Delegate Manager.

Each delegate will be assigned a system-generated Personal Access Number (PAN) and will need to set up their own password and multi-factor authentication to access the account.

In the current experience, intermember contacts are specific to each signor. In the new digital banking platform, intermember contacts are shared across the business and are visible to all signors.

Saved intermember contacts won’t carry over to the new platform. You’ll need to re-add member-to-member contacts using their 12-digit Financial Account Number (FAN), which you can find in your past transfer history (last 12 digits).

For privacy reasons, we can’t provide FANs for other members.

The new platform offers more flexible transfer options, including daily, weekly, biweekly, or monthly transfers.

Delegates can now add intermember contacts without approval. However, intermember transfers sent by delegates will still require approval from another signor.