Telephone
Bank by phone.
Ways to bank for business
Choose your preferred option.
For personalized assistance, connect with our Member Services Centre team, or choose automated banking to access your accounts.
Member services centre
Automated telephone banking
Hours
Monday to Saturday
8 am to 8 pm
Sunday
10 am to 5:30 pm
Call us
Metro Vancouver
604-877-7000
Greater Victoria
250-519-7000
Toll-free
1-888-826-2489 (1-888-Vancity)
International
IAC-800-826-2489-0
(IAC = International Access Code, varies by country)
Credit card inquiries
604-877-4999 or toll-free 1-800-611-8472
Our member service specialists are ready to assist you 7 days a week, even on holidays.
We’re here to help.
Our member service representatives can take care of your everyday banking needs and provide expert advice.
- Account inquiry
- Bill payments
- Transfer funds
- Member card inquiries
- Digital banking assistance
- Changes to telephone banking code or PIN
- General inquires and advice