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On the line and online, we’re here for you.
How can we help?
Lost or stolen card
Member card
Toll-free: +1-888-708-7802
Vancouver: 604-877-7005
International: +IAC-800-826-2489-0
Credit card
Toll-free: +1-888-990-9691
International: +IAC-800-500-0707-0
Call us
Member Services Centre
Monday to Saturday: 8 am to 8 pm
Sunday: 10 am to 5:30 pm
Open regular hours on holidays
Vancouver: 604-877-7000
Victoria: 250-519-7000
Toll-free: +1-888-826-2489
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More ways to reach us.
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Email us
Contact our Member Services Center at feedback@vancity.com for general inquiries, complaints or feedback.
Mail us
PO Box 2120
Station Terminal
Vancouver, BC V6B 5R8
Station Terminal
Vancouver, BC V6B 5R8
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