The A to your Q is only a call away.
General inquiries.
Our Member Services Centre is staffed by specialists ready to serve you 7 days a week.
Monday to Saturday
8 am to 8 pm
Sunday
10 am to 5:30 pm
Metro Vancouver
Greater Victoria
Toll-free
1-888-826-2489 (1-888-Vancity)
International
IAC-800-826-2489-0
(IAC = International Access Code, varies by country)
Telephone banking.
Automated banking
Toll free within Canada or the U.S.
Cantonese
Punjabi
French
Business support.
Mon-Fri 9am - 5pm
Lost or stolen card.
Lost or stolen MEMBER CARDS®
Lost or stolen VISA cards, toll free within Canada or the U.S.
Visa centre.
Toll free within Canada or the U.S.
International Toll-free Number (outside of Canada and the U.S.)
IAC-800-500-0707-0
Investments
Annuity or RRIF information
Mutual fund information
Estates and trust
Employment line
Vancity subsidiaries
Vancity Community Investment Bank (VCIB)
VCIB, toll free within Canada or the U.S.
Credential Direct, toll free within Canada or the U.S.
800 - 1111 West Georgia St.
Vancouver, BC
V6C 4T6
Credential Securities Inc.
PO Box 2120 Station Terminal
Vancouver, BC
V6B 5R8
Vancity Community Foundation
510 - 815 West Hastings St.
Vancouver, BC
V6C 1B4
Vancity Life Insurance Services Ltd.
8th Floor - 183 Terminal Ave.
Vancouver, BC
V6A 4G2
Vancity Investment Management Ltd.
PO Box 2120 Station Terminal
Vancouver, BC
V6B 5R8