Bank by phone or text.
Connect with our Member Services Centre team for personalized assistance or choose automated banking to access your accounts.
Our contact centre (Member Services Centre) is staffed by member service specialists ready to assist you 7 days a week, even on holidays.
Hours.
Monday to Saturday
8 am to 8 pm
Sunday
10 am to 5:30 pm
Call us.
Metro Vancouver
604-877-7000
Greater Victoria
250-519-7000
Toll-free
1-888-826-2489 (1-888-Vancity)
International
IAC-800-826-2489-0
(IAC = International Access Code, varies by country)
Visa inquiries
604-877-4999 or toll-free 1-800-611-8472
Here to help.
Our member service representatives can take care of your everyday banking needs and provide expert advice.
- Account inquiry
- Bill payments
- Transfer funds
- Member card inquiries
- Online banking assistance
- Change telephone banking code or PIN
- General inquires and advice
Automated telephone banking is a safe, easy way to pay bills or cancel a pending payment. Available 7 days a week for 24 hours a day, access services in English, Cantonese, Punjabi, and French. Make sure you have your MEMBER CARD® debit card # and telephone banking code ready.
Automated telephone banking.
Metro Vancouver
604-877-7001
Greater Victoria
250-519-7000
Toll-free
1-800-310-8777
International
IAC-800-826-2489-0
(IAC = International Access Code, varies by country)
Multiple languages.
French
604-648-5186 or toll-free 1-855-648-5186
What you'll need.
Your MEMBER CARD debit card
Please enter the last 10 digits of your MEMBER CARD number (include zeros, omit the space), then press the '#' key.
Telephone banking code
Enter your telephone banking code which is also called your Personal Access Code or PAC numbher, then press the '#' key.
If you don't have a MEMBER CARD debit card or a code, visit a community branch.
Relationship number
Your accounts are held under a Relationship number. You can find your Relationship number on your statement and in online banking.
