Privacy Statement

Your privacy is our priority

This Privacy Statement is a simplified version of the Vancity Privacy Code, adopted by Vancouver City Savings Credit Union and its subsidiaries (collectively Vancity). Vancity is committed to ensuring the accuracy, confidentiality, and integrity of your personal information. Vancity will not sell your information to third parties.

Vancity obtains your consent to collect personal information directly from you, from product and service arrangements you make with Vancity, from credit bureaus and other financial institutions, and any references you have provided to us.

Vancity may only collect, use and disclose your personal information to:

  • provide you with financial services
  • better understand all your financial and banking needs
  • develop, manage and deliver products and services to you
  • determine your eligibility for different products and services
  • ensure you receive a high standard of service
  • meet regulatory and legal requirements
  • manage and transfer the assets and liabilities of Vancity
  • verify your identity.

Vancity may share your information with credit bureaus, other financial institutions, its employees, and business partners, but only as needed to provide you with products and services. Certain Vancity business partners may be subject to the laws and regulations of other jurisdictions or countries.

Only in exceptional circumstances, such as an emergency that threatens an individual’s life, health or personal security, will Vancity disclose information without your consent.

Vancity may share your information within the Vancity Group to manage your full relationship with Vancity, including marketing products and services that may be of interest to you. Vancity will contact you directly by mail, telephone or email.

At any time, you can opt-out of receiving marketing offers from Vancity. You may also limit the information shared within the Vancity Group for marketing purposes.

To opt-out, visit a Vancity Branch, call us at 604-877-7000, toll-free at 1-888-Vancity (826-2489) or fill out the opt-out form online at Upon request, you may access your personal information held at Vancity.

For more information please see Vancity’s full Privacy Code.

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