Lost or stolen cards

Prevent yourself from being a victim of credit or debit card fraud by reporting a lost or stolen card immediately.

  1. Report a lost or stolen Vancity enviro™ Visa card at 1.888.990.9691
  2. Report a lost or stolen MEMBER CARD® debit card at 604.877.7005 or 1.888.Vancity (826.2489). International Toll-free Number (outside of Canada and the U.S.) is IAC-800-826-2489-0 (IAC = International Access Code, varies by country).

As always, if you have any other questions or concerns regarding security or fraud, talk to a Vancity staff member at 604.877.7000 or 1.888.Vancity (826.2489).

Report an incident