Telephone banking

Our automated touch-tone telephone service is a safe, easy way to do your Vancity banking from your home or office any time, any day. Service is available 7 days a week, 24 hours a day.

Simply dial:

  • Metro Vancouver: 604.877.7001
  • Toll-free: 1.800.310.8777
  • International toll-free (outside Canada and the U.S.): IAC-800-826-2489-0
    IAC = International Access Code (varies by country)

A touch-tone phone is required

Our service is also available in French, Cantonese and Punjabi. Call 604.709.5900 or 1.888.332.3315 for direct access to our Foreign Language services.

You can use telephone banking to:

  • check your account balances
  • check transactions in your account
  • pay your bills or future-date bill payments
  • transfer money within your relationships
  • transfer money to other Vancity members
  • obtain information on Vancity branch locations and hours of service.

If you need any help, please call our Member Services Centre.

Note: A five-digit access code selected by you safeguards your personal account information. You can get a PAC # (Personal Access Code) at any community branch or by calling ourMember Services Centre.