Lost and stolen card protection

If you think your enviro Visa* card may be lost or stolen, or if you don’t recognize a charge on your credit card statement, please call us immediately. Our emergency lines are open 24 hours a day so that we can assist you promptly.

Emergency numbers

If you’re in Canada or the US, call toll-free 1.888.990.9691.
(Non-English­ speakers, call 1.800.847.2911.)

If you’re outside North America, call 604.708.7810.
(Non-English­ speakers, call 410.581.9994.)

Card replacement

Whether you’re at home or abroad, don’t worry. Our worldwide emergency card and cash replacement service will usually get a replacement card to you within 48 hours.

By reporting a lost or stolen card immediately, you ensure that your liability is minimal, and once you’ve informed us of the loss, we will block the card from future use.

Card registry

For added security and peace of mind, consider registering your cards with CardAssist.

CardAssist lets you cancel all your credit cards and receive replacements with a single call. In addition, they can help you arrange emergency funds and airline tickets should you find yourself stranded. Service is available in multiple languages.

For more information, visit the CardAssist website.

Make Good Money™

When you choose and use an enviro Visa card, you earn great rewards, while making good things happen in your community through the enviroFund™ granting program.

Just by using your card for daily transactions, you ensure every year a portion of Vancity enviro Visa card's profits are distributed back to your local community. We call it Good Money.

™ enviro, enviroFund, Make Good Money, and Vancity are trademarks of Vancouver City Savings Credit Union.
*Trademark of Visa Int., used under license.