Credit Card Service Upgrade

Simple changes, better experience

On Monday, November 5, we’re improving your rewards experience and making it easier to manage your credit card account.

Some improvements you’ll notice include:

* There will be some temporary service interruptions so make sure you get ready for the upgrade.

Simpler way to log in

Starting November 5, instead of logging into multiple websites to manage your enviro Visa card and redeem reward points, you’ll only need to log in once on the updated Manage my Visa card website.

This new site will look a little different but you’ll be able to log in with your current username and password. After the upgrade, only Primary Cardholders and Account Administrators will have access to the rewards website to redeem points (if applicable).

FAQ: What’s the difference between a Primary Cardholder, an Account Administrator and an Authorized User?

See all your enviro Visa account details in online banking

When you log into Vancity online banking or the mobile app after the upgrade, you’ll see your enviro Visa (for personal use) account information, transactions, reward points balance (if applicable) and your future eStatements (desktop only).

If you don’t see your card(s), you can easily add it by selecting ‘Add Visa card account’ (desktop only).

We’ve improved your rewards experience

New name. New website.

We’re changing the name from My Visa Rewards Plus to Vancity Rewards™ and improving the rewards program and website.

Redeeming points will be even easier.

  • The value of your points will be easier to understand
  • More reward options starting at 2,000 points ($20 rewards value)
  • More travel options
  • More gift cards

We’re discontinuing merchandise rewards

If you’d like to redeem points for merchandise, please redeem them by Thursday, October 4. You’ll still be able to redeem your points for financial rewards (cash back), travel, charitable donations, and gift cards.

You’ll have more gift card options.

Starting November, we’ll add many new gift cards to our rewards program. Our full list of gift cards includes:

  • Vancity enviro™ Visa Gift Card
  • Hudson’s Bay
  • Canadian Tire
  • Real Canadian Superstore
  • Roots

Temporary service interruptions

There will be temporary service interruptions. You’ll still be able to use your Vancity Visa card to make purchases during the upgrade. However, some of our services will not be available.

Wed. Oct. 31 through Sun. Nov. 4

You won't be able to log into the rewards website or redeem points. You also won't be able to activate your card, change your PIN # or adjust your credit limit. Payments received during this time will be processed on Monday, November 5.

Fri. Nov. 2 through Sun. Nov. 4

You won't be able to access your credit card account information online or the automated telephone banking system. Card Services will still be available 24/7 for questions, advice and to review your account information with you up to Friday, November 2.

If you need more available credit to make purchases over this weekend, we recommend you pay off your account balance by Tuesday, October 30.

Starting Monday, November 5, you'll be able to redeem points, access account information, make changes to your account and access the automated telephone system.

Getting ready for the credit card services upgrade

  • Mark your calendars: Your enviro Visa card experience will be improved starting Mon. Nov. 5
  • Stay informed: We’ll announce news and updates about the upgrade at vancity.com/ServicesUpgrade
  • Check your account early: You won’t be able to view your account online from Fri. Nov. 2 to Sun. Nov. 4
  • Redeem your points for merchandise: The last day to redeem points for merchandise is Thurs. Oct. 4. You also won’t be able to redeem any reward points from Wed. Oct. 31 to Sun. Nov. 4

Stay tuned. We'll announce more news and updates about the upgrade in statements and online at vancity.com/ServicesUpgrade

FAQs

How will I access my enviro Visa account online?

Currently, you use two different logins to access My Visa Account to manage your Visa card and My Visa Rewards Plus to redeem reward points. Effective Monday, November 5, after the credit card services upgrade, you’ll simply log in at Manage my Visa card to manage your card online.

If your Visa card earns reward points, once you log into the updated Manage my Visa card website, you’ll be able to redeem points on the Vancity Rewards website without logging in again.

Vancity members: You’ll also be able to view your enviro Visa card (for personal use) account details in Vancity online banking and mobile app (Personal banking only). Read ‘Will I be able to view my enviro Visa account details in online banking?’ below for more details.

We’re also pleased to announce that we’ll launch eStatements for Visa accounts with the credit card services upgrade in November. And you’ll be able to opt out of receiving paper statements in the mail, too. Your future statements will be downloadable on Vancity online banking and Manage my Visa card.

Will I be able to view my enviro Visa account details in online banking?

Yes. Many members have been asking for a consolidated view of all of their Vancity accounts for a long time, which is why we’re excited to introduce this improvement.

Starting Monday, November 5, Vancity members who log into online banking or the mobile app (Personal banking only) will be able to view their enviro Visa card accounts (for personal use) in their Account Summary. Personal use cards include the Vancity enviro Classic Visa card and the enviro Gold Visa card. If you don’t see your card(s), you can add it by selecting ‘Add Visa card account’ (desktop only).

How is the My Visa Rewards Plus program changing?

We’re improving the rewards program and website and changing the name from My Visa Rewards Plus to Vancity Rewards. The value of your points will be easier to understand and you’ll have more reward options starting at 2,000 points ($20 rewards value).

We’re also discontinuing merchandise rewards. If you’d like to redeem points for merchandise, please redeem them by 11:59 pm on Thursday, October 4. You’ll still be able to redeem points for financial rewards (cash back), travel, gift cards and charitable donations. Starting November, we’ll offer more gift card options.

What’s the difference between a Primary Cardholder, an Account Administrator and an Authorized User?

The Primary Cardholder is the person who applied for the Visa account (for personal use). They’re responsible for all charges on the Visa account, whether they were incurred by the Primary Cardholder or Authorized User. They own all the reward points earned on the account and can redeem them.

The Account Administrator of a Visa account (for business use) is the person the Authorized Signatory has designated to be Vancity’s main point of contact with the Business. For Visa accounts that were opened before November 2, 2018, the Account Administrator is the first person who signed the original Visa Card application on behalf of the Business, or another person who the Authorized Signatories have since designated. Account Administrators can redeem reward points.

Authorized Users have a credit card with their name on it, issued on the Primary Cardholder’s or Business’ Visa card account. The cards we issue to Authorized Users are sometimes called ‘supplementary cards’ or ‘additional cards’.

Authorized Users will only be able to view their own transactions online, along with general information such as available credit and credit limit. The reward points belong to the Primary Cardholder or the Business and can only be redeemed by them. Authorized Users will not have that option, unless they have been designated as an Authorized Redeemer by the Primary Cardholder, Account Administrator or Authorized Signatory.

Any questions?