Security FAQs

If you have a question concerning matters of your security, it’s likely someone else may have asked it. If you question can’t be found here, feel free to contact us directly at 604.877.7000 or 1.888.Vancity (1.888.826.2489), or ask us staff at any community branch.

Will I ever be required to change my personal access code?
Can I change my personal access code or question?
What are my responsibilities regarding security?
What if I forget my personal access code or questions?
How do I know Vancity's systems are secure?
How safe is Internet banking?
What happens if service is disrupted by an unexpected event?
What is encryption?
What are high-security Web browsers?
How do I know the information you have on file about me is safe and secure?
Why don’t you want members to allow other online financial management organizations to access to their account?
What do you mean that I have an account operating agreement with Vancity?
Who is Central 1?
What if I choose to give a third party financial management organization access to my account?

 

Will I ever be required to change my personal access code for online banking?
No. We do recommend you change this code every 90 to 120 days.

Can I change my personal access code or question?
Yes, you can change these any time.

  1. Log into online banking
  2. On the left navigation menu, click on Profile and Preferences.
  3. Click on Change Personal Access Code (PAC) or Change Personal Access Questions to edit your preferences.
  4. Save your changes
What are my responsibilities regarding security?

As a member, you are given access to certain systems to conduct transactions. This access requires a personal identification number (PIN) for an automated teller machine (ATM) and a personal access code for online banking or telephone banking. These numbers are not visible to us. It is up to you to protect this information and prevent misuse.

We also ask you to select a security word to identify yourself in a branch or when you deal with us over the phone. You are responsible for keeping this word confidential.

Consult your account agreement for more information on your obligations as a member. Remember, if you choose to use services (including third-party online financial management organizations) that require you to provide your online banking information and passwords, you do so at your own risk.

What if I forget my Personal Access Code or questions?

If you forget your online banking personal access code (PAC), please visit your nearest branch. For security reasons, your PAC cannot be changed over the telephone. This also applies if you forgot your ATM personal identification number or in-branch member identification code.

If you forget answers to your personal access questions, please call us at 1.877.733.1533, and we can reset your account, so you can sign up for the personal access features again and re-register your computer, should you choose to do so.

How do I know Vancity's systems are secure?
We maintain the quality of our security measures through ongoing assessment, research, testing and monitoring. We also train employees to be aware of technology-related threats and their responsibilities to protect and manage member information.

Our security program ensures all necessary physical, administrative, and technical safeguards are in place to protect the confidentiality, integrity and availability of member information. Our program is regularly updated as technology changes and new risks are discovered.

How safe is Internet banking?
We employ an outside company to audit our security measures annually to help ensure the effectiveness and trustworthiness of our Internet banking. The infrastructure of our systems is further safeguarded by VeriSign, a leading provider of online security services that protects billions of daily Internet interactions around the world.

What happens if service is disrupted by an unexpected event such as a natural disaster?
Our Business Continuity team is responsible for the ongoing evaluation, maintenance, and improvement of plans to deal with unexpected events such as an earthquake. Our plans include a disaster recovery program to ensure we continue to provide critical services to members.

What is encryption?
Encryption ensures your personal information cannot be read or modified while it is being transferred to or from your computer. When you access our online banking services, a secure connection is created between your Web browser and our online banking site. This connection uses Secure Socket Layer (SSL) encryption technology, the industry standard for transferring information from your computer to ours. To make sure your Web browser has established a secure connection, look for an enabled security symbol, such as a closed padlock on your browser.
Also check that the prefix on our website address, or URL, has changed from “http” to “https.”

What are high-security Web browsers?
High-security Web browsers, also known as safer Web browsers, visually verify that you are securely logged in to our online banking. When a high-security browser verifies the authenticity of a website, it colours the address bar green and displays details about the business, such as location for incorporation and country.

So when you see the green bar, it’s confirmation that your browser has validated the authenticity of our website and your personal information is being transmitted to Vancity. We support the most recent high-security versions of Internet Explorer, Mozilla Firefox and Apple Safari. We urge you to upgrade your browser to take advantage of this next-generation technology, which makes it easier for you to spot fake sites.

How do I know the information you have on file about me is safe and secure?
Our security policies are designed to prevent unauthorized access to your information. Only employees who require your personal information are authorized to access it and each employee must use a personal password to access the information they require. As well, our Information Technology department has strict procedures to protect your personal information, including Internet firewalls, virus monitoring. and information encryption.

Why don’t you want members to allow other online financial management organizations to access their account?
Your information is at a greater risk for exposure and fraudulent use if your log into credentials are released to a third-party service provider such as any online financial management organization. Security best practices recommend never sharing account information and passwords.

We ensure your privacy and confidentiality using the highest industry standard security techniques. If you choose to provide your personal details to any online financial management organization, we will not be liable for any loss or fraud you may experience.

What do you mean that I have an account operating agreement with Vancity?
When you opened your account with Vancity we asked you to sign an agreement with us stating that you would not share your personal account information and passwords in order to help protect your personal and financial information. If you choose to do so, we would not be liable for any loss you incur.
Read your account agreement for full details on your responsibilities as a member under your account agreement.

What is “Central 1”?
Central 1 Credit Union is the central financial facility and trade association for the BC and Ontario credit union systems. It's an "umbrella organization," representing member-owned retail financial institutions that serve 2.9 million members and hold $70 billion in assets.

What if I choose to give a third-party financial management organization access to my account?

If you choose to provide your personal details to any online financial management organization, we will not be liable for any loss or fraud you may experience.
 
Security Guarantee
Report an incident