Protect your mobile phone

Just like you need to protect your wallet, you also need to protect your mobile phone from being compromised. Here are some important steps you should take to protect your phone.

Apps and your security

  • Only download Vancity’s Android or iPhone app from Google Play or Apple App stores, and use them only on your Android or iPhone device. Vancity does not support, or vouch for the security or functionality of apps downloaded from any other sources. It is important to know that you would be liable for any losses you experience, using devices or apps not authorized by Vancity.
  • Mobile web can be used on any smartphone . Bookmark vancity.com/m to be sure you are using Vancity’s mobile web.
  • Use a secure connection. Only use secure wi-fi when accessing your Vancity accounts. For other apps be careful of using public wi-fi sites. Type the website address into the url bar and look for web addresses with https://, which means the site takes extra measures to help secure your information.
  • Use your mobile phone security features. Features such as setting a password make your phone less vulnerable if it’s lost or stolen.
  • Do not accept or download any applications from unknown sources.
  • Think twice before downloading an app.Before you download apps on your devices, review the privacy policy and understand what data an app can access.
  • Guard your personal information. Protect your phone just as you would your computer. Secure your mobile device by using a strong passcode and be cautious about the sites you visit and the information you release.

What to do if your mobile phone is lost or stolen

  • Deactivate your phone with your mobile carrier.
  • Disable the “QuickView” feature on your phone. Log in to online banking, go to Account Services, click on Mobile Banking App and remove the lost or stolen registered device.
  • Change your PAC and Personal Access Questions. Log in to online banking, go to Profile and Preferences and select Change Personal Access Code, change your PAC then go to Change Personal Access Questions and follow the directions.

Good practice for your mobile phone

  • When in doubt, don’t respond. Fraudulent texting (aka smishing or phishing on phones through texts), calling and voicemails are on the rise. Just like email, requests for personal information or a call for immediate action are almost always a scam.
  • Install operating system upgrades provided by your wireless carrier.
  • Exercise caution when opening MMS (picture messaging) attachments. They may be carrying malware. Don’t open an MMS attachment unless you know what it is, or it is something you are expecting to receive.
  • Stay current. Keep pace with new ways to stay safe online. Check trusted websites for the latest information, and share with friends, family and colleagues.
  • Protect against viruses and online hazards..Find out what software your phone provider offers to protect your phone.
  • Keep your Bluetooth connection switched off unless you want to share information with others.
 
Report an incident