Account and Services Guide

Read about our new Account and Services Guide.

Vancity's new Account and Services Guide reflects new online products that our members may want to take advantage of. It also consolidates all of your account responsibilities in one handy document.

Download the Account and Services Guide

Your Account and Services Guide is an important legal document. So make sure to review it and keep it on hand. You can download the Guide and keep it on your computer here:

Questions and answers about the Account and Services Guide

Effective September 18, 2011

  • Why is Vancity issuing a new Account and Services Guide?
    We want to accommodate new online products that our members may want to take advantage of and make it more convenient for you to do business with us by consolidating all your account responsibilities in one handy document.
  • How does the Guide protect me as a Vancity member?
    The Account and Services Guide clearly outlines your obligations to us and Vancity's obligations to you. Compiling this information in one document gives you more convenient access to account operation information.
  • Will fees increase as a result of the new Guide?
    No. The introduction of the new Guide does not change Vancity's practice relating to account fees, service charges and interest rate changes on accounts.
  • What should I do once I get the Account and Services Guide in the mail?
    Please read it and keep a copy for your records.
  • Why did I get so many copies of the Account and Services Guide?
    The Guide applies to all accounts so if you have more than one account you will likely receive more than one copy. You may recycle your extra copies of the Guide but please keep one copy for your records.
  • Does the new Guide apply to business accounts?
    No. The new Guide is only for personal accounts.
  • Whom do I call if I have questions about the Guide?
    Please contact us at 604.707.4296, 250.995.7646 (Victoria) or toll-free 877.707.4296, or contact your branch.
  • I've lost my copy of the Guide. Can I get another copy?
    Yes. You may get a copy from any Vancity branch or find the Guide at vancity.com/guide.
 
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