Enhanced Banking

Two new features were added to Online Business Banking

Banking just got easier.

Perform dual signature transactions online.

Add Delegates to view your accounts and initiate transactions for your approval.


Note: These changes do not apply to Online Business Plus.

Online Business Banking looks a little different

  • A new Business Services link is on the left-hand menu. It will take you to “Transaction Manager” where you can approve, reject or recall transactions.
  • Within Business Services, you can select “Delegate Manager” to add and maintain access for Delegates.

Important

If you are not able to use the new Business Services link, it means we need some additional information from you first. Contact us for assistance.

NEW Give Delegates access to view your accounts online.

This is a great feature for your accountants, bookkeepers and employees as Delegates don’t have to be members.

  • Create Read-only Delegates who can view accounts to check balances and review transactions.
  • Create Initiator Delegates who can view accounts and initiate transactions for approval by signer(s): for example, bill payments, CRA remittances, transfers, Interac e-Transfer® and more.

NEW Approve transactions online

Manage your transactions in Online Business Banking. Signers can approve transactions initiated by other signers and Initiator Delegates.

NEW Complete dual-signature transactions online

This feature is perfect if your transactions require two signatures. You’ll no longer need to come into the branch to complete day-to-day transactions.

Note: Signers who wish to complete transactions online will need their own MEMBER CARD® debit card and Personal Access Code (PAC#).

Ready to get started?

1. You'll need login credentials

  • To access these enhanced Online Business Banking features, you'll need your MEMBER CARD # and PAC #.
  • If authorized signers do not have a login, call the Member Services Centre to set up an appointment. Just let us know you’re interested in “Enhanced Online Business Banking”.

2. When we made the enhancements to Online Business Banking we could not transfer your list of Recipients or pending Interac e-Transfers to the new platform.

  • You’ll need to set up your Recipients again. Once set up, all other signers will be able to choose from this list of recipients.
  • Note:  you may still view your e-Transfer transaction history in Online Banking on your Account Activity screen.

We apologize for this inconvenience.

3. Log into Online Business Banking

  • The first time you log in after the enhanced Online Business Banking features are available, you (and your signers, if applicable) will need to confirm you are bound by the Business Member Agreement to see and use the new features.
  • All signers who use online banking will need to confirm they are bound by the Agreement.

Frequently Asked Questions

When did this enhancement take place?

Online Business Banking was enhanced in June. We informed members in early May.

Why can’t I find my Interac e-Transfer data?

When we made the enhancements to Online Business Banking, we could not transfer your Recipients or your pending transactions. You'll need to re-add your Interac e-Transfer recipients. You'll only need to set up recipients once, and all signers will be able to choose from this list of recipients.

I currently pay for Online Business Plus (OBP). Is Online Business Banking (OBB) an enhancement to Online Business Plus?

Online Business Banking and Online Business Plus are two different options for business members to bank online. There are no changes to Online Business Plus at this time.

What is the difference between Online Business Banking and Online Business Plus?

Online Business Banking and Online Business Plus are two different options for business members to bank online.

Features

Online Business Banking (OBB)
Self-serve option

Online Business Plus (OBP)
Customized service provided by Cash Management team

Cost

Free*

Monthly fee

Number of signers required on account

1 - 2  

No restriction

Delegates/users

Max 3 delegates per signer

No restriction on # of users

Quick Transfers (up to 20 transfers at one time vs one transfer at a time)

No

Yes

Wire Transfers online

No

Yes

Interac e-Transfers

Yes

No

Mobile App for business owners (perform, approve, reject transactions)

Yes

 

No

Mobile Deposit™ Capture for business owners

Yes

No

Transaction Alerts (new alerts: transactions pending approval, transactions about to expire)

Yes

No

Transaction Level Limits and Rights (users can have different limits)

No

Yes

Bill Payments, CRA Payments, Transfers

Yes

Yes

Templates (for recurring transfers and wires)

No

Yes

e-Statements

Yes

Available for signers/business owners only

Yes

On demand as authorized by signers

Transaction Approvals

1 or 2

Up to 9

Set up and support

In branch and by phone

Customized by Cash Management team

* The Online Business Banking platform is free to use. Regular business account fees still apply.

Do I need to update my business' signers?

Ensure all your current signers are setup and up-to-date with Vancity. If you need to make amendments, call the Member Services Centre to set up an appointment.

More questions? Visit the Learning Hub >>

Contact us

By Phone

We're available to answer your questions or set up an appointment. Just mention “Enhanced Online Business Banking” when you call.

Member Services Centre

Monday to Sunday 8 am to 8 pm
Sunday 10 am to 5:30 pm (Pacific time)

Metro Vancouver: 604-877-7000
Greater Victoria: 250-519-7000
Toll-free: 1-888-826-2489