Personal Access Features

To access online banking or the mobile app, you’ll need to set up an online banking password and choose your Personal Access questions. These features help to protect your accounts.

Log in to from anywhere

If you log in to online banking from a computer you don't normally use – like a computer at the library or at a friend's place – you may be asked to answer one of your Personal Access questions to confirm your identity. Because you selected these questions yourself, they should be easy for you to answer but difficult for strangers to guess.

Forgot your answers or your password?

If you forget the answers to your Personal Access questions, please call us at 1-877-733-1533 and we'll reset your account so you can sign up for these features again.

If you forget your online banking password, visit your closest community branch or call 604-975-3340 (toll-free 1-877-733-1533).
There will be a delay before you can access your account.

Securing our emails

There might be times when we need to send you emails to help better serve you. We want to make sure that when we do, all the information contained in these emails is encrypted to help protect the privacy and security of your personal or financial information. We will never send you an email without notifying you and receiving your permission to do so. Learn how to access these secure emails when you receive one from Vancity.


Have questions?