Our security guarantee

If you incur losses due to unauthorized online banking or debit card transaction activity you will be reimbursed as long as you fulfill all of your responsibilities under the Account and Services Guide and the Business Member Agreement.

How we protect you

Protecting your personal and financial information is our priority within online banking and all our financial systems and databases.

We ensure your privacy and confidentiality using industry standard security techniques. Our objective is to provide you the best security available.

Your information is protected while in transit between your computer and our server through the use of security techniques such as encryption. Encryption ensures your information cannot be read or modified while it’s being transferred.

In addition, only individuals who first verify their identity by answering one of three self-select challenge questions and then provide their personal access code can access account information online. To further safeguard your online transactions, once you’ve used a computer for an online banking transaction, we’ll register it so that you don’t need to keep answering these questions, which saves you a step while protecting you from malware attacks.

Also, if our system detects that you haven't provided any instructions or used the browser buttons to navigate within online banking for 15 minutes, your connection will automatically end and you will need to log in again.

Signing up for online banking alerts is a good idea. Alerts are an online banking feature that automatically sends you an email and/or a text message to your mobile phone to alert you of certain changes to your account made through online banking. You can then let us know if we need to address it. Learn more.

Finally, we'll never send you email asking you to provide personal or account information. Learn about email suspicious and phishing emails.

How you can protect yourself

  • Protect your computer by using a firewall, keeping your system up to date and using antivirus and antispyware software.
  • Protect yourself by using technology, safe conduct and protocol to keep online crooks like spammers and phishers at a safe distance.
  • Protect your family by equipping your kids with the skills and information they need to be safe online.

How to report a security incident

To report unauthorized online banking or debit card transaction activity, please contact your branch or call us immediately at 1.888.VANCITY.

Important information