Member Services Centre
Need help? Need answers? Need personal service? Just give us a call.
Our contact centre (Member Services Centre) is staffed by member service specialists ready to serve you 7 days a week.
- Monday to Saturday 8 am to 8 pm;
- Sunday 10 am to 5:30 pm
Call us at:
- Vancouver local calling area:604.877.7000
- Greater Victoria local calling area:250.519.7000
- Toll-free: 1.888.Vancity (826.2489)
- International Toll-free Number
(outside of Canada and the U.S.) IAC-800-826-2489-0 (IAC = International Access Code, varies by country).
For your security, your date of birth and your member identity code is required for verification when you call. To get a member identity code, visit your Vancity branch.
Telephone access is available for deaf and hard of hearing persons (TDD) at 604.871.5408.