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Member Services Centre

Need help? Need answers? Need personal service? Just give us a call.

Our contact centre (Member Services Centre) is staffed by member service specialists ready to serve you 7 days a week.

  • Monday to Saturday 8 am to 8 pm;
  • Sunday 10 am to 5:30 pm

Call us at:

  • Vancouver local calling area:604.877.7000
  • Greater Victoria local calling area:250.519.7000
  • Toll-free: 1.888.Vancity (826.2489)
  • International Toll-free Number
    (outside of Canada and the U.S.) IAC-800-826-2489-0 (IAC = International Access Code, varies by country).

For your security, your date of birth and your member identity code is required for verification when you call. To get a member identity code, visit your Vancity branch.

Telephone access is available for deaf and hard of hearing persons (TDD) at 604.871.5408.