Ways to Bank - Personal Banking
It's your money, and you should be free to manage it anytime and anywhere —
securely and conveniently.
We offer our members a wide range of banking options to make their lives a little easier, including 24/7 online account access, on-the-go mobile banking, access to more than 4,000 surcharge free ATMs across Canada, and friendly, professional service in-branch or by phone from our member service specialists. Not a Vancity member? Join us today.
Ways to pay bills
See all the convenient ways you can pay bills, including handy automatic and pre-authorized payment options.
Direct deposit
Direct deposits allow you to receive your payments faster and avoid the hassle of having to deal with physical cheques and their processing time.
Online banking
Our online banking services let you manage your money any time. Make bill payments, send cash electronically, transfer funds between accounts, and much more.
Mobile banking
Manage your accounts on the go. Instantly check balances and activity with text messaging, log into accounts on your smartphone or download the Vancity mobile app for your Android, iPhone, iPad or iPod Touch.*
Automated telephone banking service
Our automated telephone banking service lets you check balances, pay bills, and more 24 hours a day, seven days a week in English, French, Cantonese, or Punjabi.
You can also phone our Member Services Centre for personal service.
In-branch banking
With 58 community branches province-wide, you'll find a friendly welcome, personalized service, and access to a range of financial specialists right in your neighbourhood.
ATMs
Vancity members have access to a network of 4,000+ ATMs at credit unions Canada-wide. Access your cash, make a deposit, or check your balance with no ATM surcharge fee.
Cashing cheques
See your options for depositing cheques securely and accessing funds quickly.
MEMBER CARD®
Your MEMBER CARD® debit card gives you access to a range of self-serve transactions, including online and in-store purchases, ATM cash withdrawals, and more.
Apple Pay
Apple Pay is a secure and easy way to pay with your iPhone or other Apple device. Add your Vancity credit card or debit card and you'll be able to pay securely with Apple Pay when you're on-the-go.
Member Services Centre
Get helpful information and personalized service seven days a week through our telephone contact centre. A friendly member service specialist is just a phone call away.
FAQs
For quick answers to common questions, you can also visit the Vancity Learning Hub.
Accessible banking for members with disabilities
Our branches are wheelchair accessible and our ATMs offer audio functionality for our members who need assistance with their ATM transactions through the use of a headset.
At the branches, members who are hard of hearing may choose to use our auditory aid called an audio induction loop installed at the sit-down wicket. This simple yet effective technology allows members to sit at the wicket, switch their hearing aid to telephone mode, and hear with greater clarity what the person across from them is saying. A small microphone attached to the back of the computer monitor picks up the conversation and transmits it through the loop directly to the hearing aid.
Our websites are designed to be accessible by those who use screenreading devices such as JAWS (Job Access With Speech). We train senior call centre agents to provide TTY (text telephone) banking services to members with hearing disabilities. And you can visit the websites below for comprehensive information about making your computer more personally accessible:
*Android and Google Play and trademarks of Google Inc.
*iPhone, iPod Touch, and iPad are trademarks of Apple Inc. registered in the United States and other countries. Apple Inc. is not a sponsor or participant of Mobile Banking for Vancity Credit Union.