How INTERAC® e-Transfer works

Sending an INTERAC® e-Transfer

Follow these simple steps and you're on your way:

  1. All you need is your recipient's name and email address or mobile phone number and the knowledge that they do indeed have a Canadian deposit account. (You do not need any information about what financial institution they bank with, or what their account number is.)
  2. Log into online banking. If you've yet to sign up for online banking services, visit your nearest community branch to set up your Personal Access Code (PAC).
  3. Select Send INTERAC® e-Transfer.
  4. Set up your profile by inputting your email address as indicated.
  5. Set up your recipient(s) by entering their name and email address on the Add/Delete Recipients page. You can also choose to notify your recipient via text, in which case you would enter their mobile phone number.
  6. Create a security question that only they will know the answer to. If it's a friend, for example, the question might be: "What topping do you always order on your pizza?" (For security reasons, the message field which enables you to leave a note for your recipient, must not contain the answer to your security question.)
  7. Once you've set up your profile and recipient(s) select your recipient from the dropdown list on the Send INTERAC® e-Transfer page. Indicate the amount you'd like to send. (Your account will be debited the amount you have sent as well as the fee once you click Send Transfer.)

Receiving an INTERAC® e-Transfer

Your recipient will be notified by email and/or text that you have sent them an INTERAC® e-Transfer. This way, they can log on to access the funds via a desktop computer, a laptop computer, or a smartphone. Regardless, your recipient will be walked through a very simple, user-friendly interface that leads to their own financial institution's online banking site, allowing for an easy deposit.

But first, when prompted, your recipient will input the answer to your question: "Pineapple". (In order to claim the funds and complete the transfer, the question must be answered correctly. By all means, call them to confirm what the answer is, so that they can access the cash.)

More information

For more information, and the conditions applicable to e-Transfer, see the (for personal accounts) and the (for business accounts).

If there was something additional you were curious about, check out our list of frequently asked questions.

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