INTERAC® e-Transfer FAQ

Are there limits to how much money I can send or receive?

Yes, there are:

Sending

  • No Minimum transfer amount
  • Maximum per transfer sending limit $3,000
  • Daily rolling* sending limit $10,000
  • Cumulative maximum 7 day rolling sending limit $10,000
  • Cumulative maximum 30 day rolling sending limit $20,000

Receiving

  • Maximum per transfer incoming limit $10,000
  • Daily rolling* incoming limit $10,000
  • Cumulative maximum 7 day rolling incoming limit $70,000
  • Cumulative maximum 30 day rolling incoming limit $300,000

*Rolling limits are calculated by day and time the INTERAC e-Transfer is sent e.g. If the first transaction is sent at 11:30 am, “day” is calculated on the 24 hour rolling period which will end at 11:29 am the next day.

How secure is it to send money by email or text message?

Members are not sending funds by email or text message; only the notification travels over the Internet to advise the recipient that the transfer has been initiated and to provide instructions on how to deposit the funds. Funds are transferred using Online Banking.

Security is very important to us at Vancity and we do our best to help protect you. It's important that our members be aware of their account and security responsibilities and the conditions applicable to e-Transfers as outlined in the Account & Services Guide (for personal accounts) and the Busines Member Agreements (for business accounts).

How do I create or edit my INTERAC® e-Transfer Profile?

The first time you send an INTERAC® e-Transfer you will be prompted to set up a profile consisting of your name, email address, mobile phone number, and your preferred method of receiving e-Transfer notices. This is the information that will be used by INTERAC® to complete your e-Transfers. You can update this information at any time by simply clicking on Edit Sender Profile.

How do I add a recipient (otherwise called a "payee") to my profile?

Once you have set up your profile and you are ready to send funds to someone, simply click on the Add New Recipient link below the Transfer To dropdown on the Send INTERAC® e-Transfers page, and enter the required information. Done! You can delete this recipient or edit their information at any time, or have easy access to them in the dropdown list for future payments.

When will my recipient be notified they have access to the funds?

An email or text notification will be sent to the recipient within 30 minutes after the sender requests the e-Transfer. (If after 30 minutes an email has not been received by the recipient, have them check their junk mail folder). The notification will contain a link – just follow the instructions to pick up the funds. If you do not have a web-enabled phone or want to avoid data fees on your smartphone, you can type the link provided into your browser on any computer.

At any time, can I verify the status of the e-Transfer I sent?

Absolutely, simply view the Pending e-Transfer page. It will indicate whether your e-Transfer has been received and deposited.

What happens when someone receives an INTERAC® e-Transfer?

Recipients will get an email or a text notification containing a link to the Deposit your Transfer page on the INTERAC® site. From here, depending on the financial institution, the recipient is walked through a user-friendly interface that enables a quick deposit.

I want to send funds to someone but their financial institution does not have INTERAC® e-Transfers. Can I still send an INTERAC® e-Transfer?

If the recipient's financial institution does not yet offer the INTERAC® e-Transfer service, transfers can still be accepted into any Canadian personal bank account. The recipient will need to register (using the link in the notification message) and provide their banking information in order for the funds to be deposited into their bank account. The deposit usually takes 4 - 6 business days to process and an INTERAC® fee (check with the recipient's financial institution to confirm) will be deducted from the deposit amount.

You can refer to this list of participating financial institutions before sending an e-Transfer.

What happens if the recipient doesn't pick up the transfer?

If the recipient has not picked up their transfer, you can resend the notice by clicking Resend Notice beside the transfer status on the Pending INTERAC® e-Transfers page. If the transfer has not been picked up by the recipient 30 days after the date sent, the transaction will expire and notification will be sent to the sender. The sender then has 30 days to cancel the transaction to reclaim their funds (minus the service charge) by clicking Cancel beside the transfer status on the Pending INTERAC® e-Transfers page. If the sender does not cancel the transaction by this time INTERAC® will do so and the funds will be returned to the sender (minus the initial service charge) within seven days.

I received a text message notification from 1000001. What does this mean?

100001 is the short code address from which all text INTERAC® e-Transfer notifications originate.

Short codes (also known as short numbers) are special telephone numbers - significantly shorter than full telephone numbers - that can be used to address text messages to or from mobile phones. Short codes are designed to be easier to read and remember than normal telephone numbers. Like telephone numbers, short codes are unique to each operator at the technological level.

Standard text messaging charges apply.

More information

For more information, and the conditions applicable to e-Transfer, see the Account and Services Guide for personal accounts and the Business Member Agreement for business accounts.

To learn more about how INTERAC® e-Transfer works from start to finish, visit How INTERAC® e-Transfer works.

® Trade-mark of Interac Inc. Used under license.