COVID-19 Updates

Like everyone, we’re following the COVID-19 developments very closely. We know that we are all concerned about what lies ahead, and some of us may be thinking about how we’re going to make ends meet. We want our members to know that we are here for you.

As the COVID-19 situation continues to evolve, we must all do our part to help slow down the spread of the virus. As our response continues to evolve, we will keep you updated on some of the new measures we’ve announced and ways that we are adapting to best help serve our members, our employees and our communities.

Updates from our CEO

Latest updates

  • March 24: COVID-19 update from our CEO – March 24, 2020.
  • March 24: Important - Disruptions in Visa bill payments made by cheque. We recommend switching to a faster payment method. Learn more.
  • March 23: We launched our Unity Term Deposit to help members earn a financial return while providing our communities with a social one.
  • March 20: We've increased the number of people answering your calls, and changed our services and hours at some branches.

Making it easier to do your banking

We want to make sure you can get the services you need in the safest way possible. At the present time, this means doing as much of your banking as you can using ATMs and our online, mobile and telephone banking services. Learn how to get started today on our support site, or use this handy PDF here.

Programs to support our members and community

  • Vancity Unity Term Deposit
    With Vancity's Unity Term Deposit, you earn a financial return while providing your commmunity with a social one.
  • Waiving fees
    To help you bank in the safest way, we're waiving fees to transact by Interac e-Transfer®, phone, debit card, ATM and online.
  • Vancity's Loan Payment Deferral Program
    Every member situation is unique. We’re committed to providing sound financial advice and customized solutions to members so you can navigate the economic impact of this emergency and get back on your feet.
  • Credit card payments
    Concerned about making your payments? We've created a few new solutions to make managing your card even easier.
  • Buying back foreign currency
    If you bought foreign currency cash from Vancity between January 1, 2020 and March 20, 2020, we'll reimburse you at the exchange rate that you bought your currency at, or the rate on the day you exchange your cash, whichever is greater. This applies only to exchanging currency back into Canadian dollars. We are extending this offer to our members until September 30, 2020 so there is no need for you to visit a branch right now.
  • Community Response Fund
    In partnership with the Vancouver Foundation, United Way Lower Mainland and the City of Vancouver, we're proud to announce the launch of the Community Response fund - a fund to rapidly deploy relief to organizations providing front- line services to those impacted by COVID-19.

Our number one priority is the health and wellbeing of our members and employees

Here are some steps we are taking to keep our members and employees safe

We are carrying out the highest available service standard of sanitization in our branches and offices. We are also increasing the daily frequency of our ATM and branch cleaning, including the disinfection of high-touch surfaces such as countertops, door handles, handrails and keypads.

We are making some temporary changes to the way we serve our members, with an eye towards supporting members more over the phone and internet and less in our physical branches. To do this, we have temporarily reduced services at some branches and the operating hours at other locations.

How can you stay safe?

Start banking from home

You can check your account balances, pay bills, deposit cheques remotely, transfer money and more. Set yourself up to bank on your desktop, by mobile app or telephone banking.

Metro Vancouver: 604-877-7000
Greater Victoria: 250-519-7000
Toll-free: 1-888-826-2489

Our new CommUNITY Centre

Right now, there’s a lot of information to wade through and it’s hard to make sense of it all. So we’re creating a place for our members to find information and resources that might help.

Be mindful of suspicious activity

We advise all members to be alert to suspicious or unrecognizable approaches from anyone claiming to be from Vancity, either over the phone or via text or email.

Trusted organizations will never ask you for your full PIN or password or ask you to move money from your account. If you do experience suspicious contact, please contact your branch manager immediately.