Information for Solicitors.
Hours of Operation.
8AM to 5PM, Monday to Friday
Closed on Provincial and Federal Statutory Holidays. Complete list of closures.
Contact.
Documentation
Phone: 604.709.4777
Fax: 604.709.7589
Questions: Vancity_LoanAdmin@vancity.com
Document Submission: RetailMortgageDocs@vancity.com
Mailing/Delivery Address.
Vancity – Centralized Lending Administration
1300 – 13450 102 Ave
Surrey, BC V3T 5X4
Deliveries may be made to the office 8AM – 3PM, Monday – Friday
Service Level Agreements.
As of May 15, 2023, Vancity partnered with Dye & Durham (AtSource) for Mortgage Payouts for a more streamlined process.
Please contact them at www.dyedurham.com or 604.538.3221 for set up and any questions you may have.
Mortgage Funding
Completed Request for Funds must be submitted prior to 4PM on the day of advance to ensure same day funding.
Requests submitted after 4PM will be completed on a best effort basis.
Mortgage & Non-Mortgage Payout Statement
Please provide a minimum of 5 business days’ notice for a payout statement. Requests received with notice of 4 days or less will be completed on a best effort basis.
Note: Request must include a current (within 30 days) title search to be considered complete and ready to prepare.
Information Only Statement
Please provide a minimum of 10 business days’ notice for an information only statement.
Note: Your request must include signatures from all parties (borrowers and covenantors), and a current (within 30 days) title search to be considered complete and ready to prepare.
Funds for Payout
Cheques for Payout purposes are to be delivered to a Vancity branch, along with any applicable documentation.
Letter of Engagement
All solicitors are required to read and comply with the following Letter of Engagement.
Request for Funds.
A complete Request for Funds is to consist of the following documents and is to be sent to the Funding department (contact information above):
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Copy of applicable Mortgage Registration.
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Registered Form B,
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Registered Form A,
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and/or PPSA Registration
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Any other funding requirements as stated in the Solicitor Instructions.
Sample Residential Mortgage Documents.
The following sample documents will assist solicitors in the preparation and registration of a Vancity mortgage. If you have any questions regarding these documents, please call the Centralized Lending Administration department.